Patient Service Representative - Urgent Care

Warren Clinic, Inc.; Bixby (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Warren Clinic, Inc. in Tulsa, OK is seeking a Front Desk Clerk to greet patients, register demographics, verify insurance and collect co-pays in a fast-paced medical office.

The role requires solid customer service experience, basic PC skills, and the ability to handle multiple tasks, schedule appointments, update records in the EMR, and communicate clearly with patients and staff. This frontline position supports physicians and the billing team, contributes to a positive patient experience, and

Qualifications

• High school diploma or GED required.
• Minimum 6 months of front-facing customer service or medical office experience preferred.
• Proficient PC skills and ability to use EMR and billing software.
• Excellent written and oral communication; strong organizational skills.

Responsibilities

• Greets and directs patients and visitors according to established office protocols.
• Registers demographic and billing information; determines eligibility for patient care.
• Successfully uses the EMR and other computer applications to accomplish tasks.
• Maintains and distributes provider schedules and applies templates.
• Collects co-pays and deductibles; posts charges and payments to accounts.
• Prepares encounter forms and supporting billing documentation.
• Assists in collections of past due accounts and follows up as needed.
• Maintains patient records and ensures a clean, safe front office environment.

Skills

Front desk

Customer service

EMR systems

Data entry

Education

High School Diploma or GED

Job description

Current Saint Francis Employees - Please click HERE to login and apply.This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.Minimum Education: High School Diploma or GED.Licensure, Registration and/or Certification: None.Work Experience: Minimum 6 months of front facing customer service or medical office experience, preferred.Knowledge, Skills and Abilities: Demonstrated PC skills. Effective organization of multi-task role. Ability to accurately record and interpret data. Effective interpersonal, written and oral communication skills. Ability to organize and prioritize work in an effective and efficient manner. Ability to learn quickly. Effective critical thinking and use of logic.Essential Functions and Responsibilities: Maintains exemplary patient satisfaction and participates as an engaged team member. Greets and directs patients and visitors according to established office protocols. Informs patients of delays in care. Communicates schedule changes to physicians, clinical assistants and other staff as appropriate. Maintains and corrects environment for cleanliness and safety. Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office. Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures. Maintains medical records including preparation of charts, filing of correspondence and test results. Prepares encounter forms and other supporting billing documentation. Maintains and distributes provider schedules including application of templates, hold times, etc. Determines and collects co-pays and deductibles from patients. Requests payments of self pay balances according to policies. Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis. Converts provider written description of diagnosis to appropriate ICD-9 code. Posts charges and payments to patient accounts. Reviews and corrects rejected or denied claims. Reviews and assists in collections of past due accounts. Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources. Makes calls to patients to remind them of pending appointments or communication from provider. Distributes mail and other communication to patients, providers and staff. Determines eligibility and obtains authorization for services. Schedules tests and appointments for referred services. Tracks referrals made for specified services. Participates in quality initiatives and safety functions. Assists in identifying and ordering needed supplies. Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.Decision Making: Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.Working Relationships: Works directly with patients and/or customers. Works with internal / external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Urgent Care Ecb Pool - Warren ClinicLocation:Tulsa, Oklahoma 74136EOE Protected Veterans/Disability