Patient Service Representative-The Breast Center

Atrium Health; Rome (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Representative to enhance patient experiences and satisfaction. This role involves scheduling and checking patients into the department while addressing their non-medical needs. Ideal candidates will demonstrate strong communication skills and a commitment to customer service, ensuring a welcoming environment for patients and their families. Join a team that values professionalism and interpersonal relationships, where your contributions will significantly impact patient care and comfort in a fast-paced healthcare setting.

Qualifications

• High school graduate or equivalent required for the position.
• Strong verbal and written communication skills essential.

Responsibilities

• Schedule and check patients into the department.
• Represent patients and families in non-medical matters.

Skills

Medical Terminology

Typing Skills

Computer Skills

Verbal Communication

Written Communication

Customer Service

Interpersonal Skills

Education

High School Graduate or Equivalent

Job description

The Patient Services Representative is responsible scheduling and/or checking patients into the department and for the representation of patients and families in non-medical matters pertaining to their needs, comfort and personal satisfaction.

The qualified candidate will possess the following:

A. Education
1. High school graduate or equivalent

B. Experience
1. Medical terminology, typing and computer skills
2. Six months experience in a related field

C. Interpersonal requirements
1. Possesses strong verbal and written communication skills, has a commitment to customer service.
2. Communicates effectively with all applicable customers and age groups.
3. Possesses excellent interpersonal skills.
4. Develops and maintains professional working relationships with physicians, technical staff, phlebotomists, nursing and ancillary departments.
5. Handles multiple tasks effectively.
6. Remains detail-oriented in stressful situations.