Patient Service Representative - Specialty Practice Float Team - 40 Hrs - Foundation Medical Partners

Solution for Health International; Milford (NH); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account (FSA)

Tuition reimbursement

Nursing student loan paydown program

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors. You will perform front desk duties, registrations, scheduling, and intake of insurance information in a fast-paced healthcare environment.

The role requires strong organizational and communication skills, basic computer proficiency, and a compassionate, patient-focused approach. HIPAA compliance and teamwork are essential in this busy setting.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service preferred.
• Knowledge of reception functions and administrative workflows beneficial.
• Ability to understand medical terminology is advantageous.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Schedule appointments and manage phone communications.
• Handle registrations, referrals, and documentation processing.
• Verify and update patient demographics and insurance details.
• Collect copayments and balance daily transactions.
• Maintain patient records and assist with HIPAA compliance.
• Coordinate interpreter services when needed.
• Support other staff and participate in trainings.

Skills

Microsoft Office

Communication skills

Multitasking

Time management

Customer service

Medical terminology

Education

High School Diploma

Tools

EPIC system

Job description

Come work at the best place to give and receive care!

Job Description:

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center, a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III Trauma Center, Level II Special Care Nursery, and Magnet® designation for nursing excellence, we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans more than 70 practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

The Patient Service Representative serves as the first point of contact for patients and visitors, providing clerical and administrative support for front desk operations. This role is responsible for patient registration, appointment scheduling, referral management, phone support, documentation processing, and delivering exceptional customer service in a fast-paced healthcare environment.

What You’ll Do:

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Who You Are / Requirements:

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Why You’ll Love Us:

• Southern NH Medical Center is a 5-time Magnet designated hospital
• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• Competitive pay
• Tuition Reimbursement
• Nursing Student Loan Paydown Program