Patient Service Representative Specialists in Orthopedics Commerce

Tenet Healthcare; Commerce Charter Township (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Service Representative Specialist in Orthopedics at their Commerce location. This role involves managing front office processes, including patient interactions and data entry. The ideal candidate will have at least a year of experience in a medical setting, ensuring smooth operations while providing excellent customer service.

Benefits

$500 Sign On Bonus

Qualifications

• At least 1 year of experience in a medical office.
• Preferred Healthcare management/administration certification.

Responsibilities

• Greets patients and manages front office processes.
• Handles patient information and scheduling.
• Collects payments and verifies insurance details.

Skills

Customer Service

Attention to Detail

Education

High school diploma/GED

Completion of medical office assistant program

Job description

Patient Service Representative Specialists in Orthopedics Commerce

Job ID: 2503015479-0 Date posted: 05/27/2025 Facility: Staff VHS Physicians of Michigan

Medical office position responsible for front office processes in the physician practice.

Description

$500 Sign On Bonus

Summary:

Medical office position responsible for front office processes in the physician practice.

Essential Job Responsibilities:

• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.
• Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures; and reporting compliance issues/concerns in a timely manner.
• Greets patients entering the physician practice.
• Answers office phones, makes appointments, confirms appointments, and reschedules when necessary.
• Checks in patients, collects accurate patient demographics, enters data into electronic systems, and verifies insurance.
• Assists in checking out patients and helps with referral processing and scheduling.
• Collects co-pays and posts charges.
• Handles charge entry and patient balance processing.
• Distributes information to patients regarding office policies and procedures, and information about the practice.
• Explains and enrolls patients in the patient portal.
• Performs additional responsibilities as needed.

Qualifications

Education

Required: High school diploma/GED.

Preferred: Completion of medical office assistant program.

Experience

Required: At least 1 year of experience working in a medical office setting.

Certifications

Preferred: Healthcare management/administration certification.

Tenet Healthcare/TPR complies with laws regarding mandatory vaccination. If required, proof of vaccination or an exemption must be provided before starting.

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