Patient Service Representative R36636 Customer Service - Baystate Health

Baystate Health; Springfield (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

Baystate Health seeks a Patient Service Representative for their High St. Adult Health Center. This full-time role involves providing excellent customer service to patients, handling check-ins, insurance verification, and supporting the smooth operation of the healthcare facility. The position offers opportunities for career growth and a robust benefits package.

Benefits

Continuing education incentives

Tuition reimbursement

High quality, low cost medical/dental benefits

Generous paid time off

Impressive retirement plan

Qualifications

• High School diploma or GED required.
• Experience in a medical office preferred.
• Bilingual candidates preferred.

Responsibilities

• Greet patients and request proof of insurance.
• Assist with medical release forms and perform check-ins.
• Answer phones and schedule appointments.

Skills

Interpersonal skills

Customer service

Compassionate caregiving

Education

High School diploma or GED

GED or HiSET

Tools

Microsoft Office

Medical records systems

Job description

Req#: R36636
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Full-Time
Shift: First

Baystate Health, western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region is looking for a Patient Service Representative to join our High St. Adult Health Center team in Springfield, MA

RESPONSIBILITIES. Baystate Health Patient Service Representatives perform a variety of different tasks throughout the day. They greet patients promptly in warm, friendly manner demonstrating appropriate amount of interest or concern. Request proof of insurance; verify using appropriate systems, initiates contact for financial counseling. Assist patients or customers fill out and complete medical release of information accurately. Accurately perform check in and check out, including co-payments. Answer phones and schedule appointments.

SCHEDULE. Full time: Monday thru Friday. No weekends, no Holidays. Must be available Monday through Friday- 9:00am-5:30pm.

PROFESSIONAL DEVELOPMENT AND GROWTH. Our Patient Service Representative career ladder provides opportunity to advance your profession and livelihood. Continuing education incentives and tuition reimbursements are available and encouraged to use.

ABUNDANT BENEFITS. Earn generous compensation, substantial benefits that comprise high quality, low cost medical/dental, plenty of paid time off, continuing education incentives and an impressive retirement plan.

Requirements:

• High School diploma or GED
• Great interpersonal skills, compassionate care giver and able to work in a fast-paced environment a MUST.
• Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service
• Bilingual candidate preferred.
• Experience in a medical office setting preferred.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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