Patient Service Representative - Pulmonary

Summit Health Management; Bend (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401k savings plan

Job summary

VillageMD is seeking a Patient Service Representative to greet patients, schedule appointments, process payments, verify insurance, and support the registration process across multiple locations. You will maintain patient flow, handle self-pay entries, and provide friendly, accurate information while navigating multiple apps.

The ideal candidate has high school or GED, strong communication skills, and can adapt to various office workflows; prior medical office experience is a plus; this role

Qualifications

• High School Graduate/GED / Equivalent required.
• Associate’s Degree preferred.
• 0-1 years’ experience; 2-4 years’ experience preferred; English communication required.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Schedules appointments and tests, and enters orders as required.
• Answers phones, collects payments, issues receipts, and posts payments.
• Verifies insurance and demographics, and updates patient information.
• Explains forms and obtains signatures as needed.
• Assists with workflow and dashboards; supports multiple locations.

Education

High School Graduate/GED / Equivalent

Associate’s Degree

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

This position is eligible for an annual bonus of up to $6,000!!

Position Summary: The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Essential Functions

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates proactively with co-workers, physicians and patients regarding registration related information.
• Informs patients of delay in physician schedules.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures.
• Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
• Appropriately refers applicable patients to financial counselors.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Reconciles billing slips to daily schedule.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Working knowledge of management of workflow dashboard.
• Demonstrates the ability to adequately follow downtime procedures.
• Recognizes and performs duties which need to be performed although not directly assigned.

General Job Functions

• Other duties as assigned.

Education and/or Experience

• High School Graduate/GED / Equivalent required.
• Vocational / Technical School / Diploma Program preferred Associate’s Degree, preferred 0 - 1 years’ experience.
• 2-4 years’ experience preferred Ability to communicate in English, both orally and in writing, required Ability to organize and perform multiple tasks in a timely manner, required Basic proficiency in computer use, required Knowledge of medical office and terminology, preferred Ability to commute to satellite offices as needed, required Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) Standard Office Technology in a Window based environment EHR, Practice Management System and Departmental/Ancillary Systems Travel: Ability to commute to satellite offices as needed, required

Total Rewards at VillageMD

• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes for all.