Patient Service Representative - PT - Dental - WW

Thundermist Health Center; West Warwick (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Dental Patient Service Representative to enhance patient experiences by providing exceptional customer service and support in scheduling and registration. This role is vital in ensuring smooth operations within the dental practice, requiring strong communication and data entry skills. The ideal candidate will thrive in a dynamic environment, assisting patients with their needs while maintaining confidentiality and compliance with health regulations. If you are passionate about patient care and ready to contribute to a team dedicated to improving community health, this opportunity is perfect for you.

Qualifications

• Strong communication skills and data entry proficiency are essential.
• High School diploma or associate degree required.

Responsibilities

• Welcome and assist patients with scheduling appointments.
• Responsible for accurate data entry and patient record preparation.
• Collect payments and verify dental insurance during visits.

Skills

Accurate data entry skills

Excellent communication skills

Customer service skills

Education

High School diploma

Associate degree

Job description

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1, 2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

General Responsibilities:

The Dental Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering the patient, answering all incoming calls, collecting charges, taking complete and accurate messages, and documenting appropriately.

Qualifications:

Required Qualifications:

1. Accurate data entry skills
2. Excellent communication skills
3. Minimum High School diploma or associate degree

Preferred Qualifications:

1. Medical terminology, diagnosis coding and billing procedure knowledge
2. Experience with dental insurance and payment collections

Candidates who do not meet all of the preferred qualifications are encouraged to apply.

Significant Job Functions:

1. Prepares patient records for dental visits
2. Verifies dental insurance and patient copays due at the dental visit
3. Responsible for complete and accurate data entry of all information which includes patient registration, encounter billing information and changes in insurance information
4. Correctly identifies appropriateness of appointment scheduling
5. Confirmation calls
6. Responsible for assisting in answering all incoming calls, taking accurate messages
7. Collects payments, obtains referrals to specialist and schedules upcoming appointments when necessary
8. Provides reports of daily productivity, daily collection to the Practice Manager

Physical Effort/Environment:

General office environment. Must be able to operate PC, answer multiple incoming telephone lines, take accurate written messages, verify all insurance coverages and files. Moderate physical activity, walking, standing, sitting, bending, and stretching. Duties are performed on-site.

Work Schedule Demands:

Part Time 20 Hours as determined with department hiring needs. Must be available for overtime, including nights and weekends when necessary.

Communication Skills:

Must have exemplary customer service skills, including professional telephone manners in conjunction with excellent oral communication ability for all levels of client interaction.

Confidentiality of Information:

Thundermist is dedicated to securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply with state and federal guidelines in accessing sensitive information. The incumbent must apply strict confidentiality.

ADA & EEOC Statement:

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural differences. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.