Patient Service Representative (PSR) - Radiation Oncology/Infusion

Carolinas Medical Center; United States; On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits such as (m

Flexible Spending Accounts for health

Adoption assistance and paid parental

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Medical Group (AMG) within Advocate Health is seeking a Part-time Patient Service Representative. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience in ambulatory care.

Responsibilities include patient scheduling, billing information entry, and medical record upkeep, with a focus on high-quality service in a busy environment. Per Diem status applies with no guaranteed hours.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide high-quality patient services for appointments and information.
• Assist with billing information entry and follow-up.
• Maintain medical records per standards.

Skills

Customer service

Caller handling

Communication skills

Education

High school diploma or equivalent

Job description

Department: 37303 Advocate Lutheran General Hospital - Oncology: Radiation

Status: Part time

Benefits Eligible: No

Hours Per Week: 0

Schedule Details/Additional Information: Per Diem Status: As needed depending on dept needs with no guarantee of hours and no benefits. Department Hours: Monday - Friday from 8:00 am- 4:30 pm Department: LGH Radiation Oncology and Parkside Infusion.

Pay Range: $19.80 - $29.70

Where You Will Work:Advocate Medical Group (AMG) is part of Advocate Health, one of the nation's largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women's health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We're Looking For:

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You'll Do:

Schedule: Department Hours: Monday - Friday from 8:00 am- 4:30 pm

Per Diem - as needed with no guarantee of hours and no benefits.

As a Patient Service Representative (PSR), you'll play a vital role in the care team - supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location: Park Ridge

Your feedback matters. Every teammate's voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

The following benefits and more:

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Our Commitment to You:

• CompensationBase compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabili