Patient Service Representative (PSR) - Pediatrics

Advocate Health Care; Green Bay (WI); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health Care's Aurora Medical Group in Wisconsin seeks a Part-Time Patient Service Representative to join the ambulatory care team. The role supports providers, connects with patients, and ensures a seamless, compassionate experience across the care continuum.

Shifts run Monday to Friday between 7am and 7pm, with 8-hour blocks in a rotating schedule. Applicants should have a high school diploma or equivalent and 1–2 years of customer service experience, including handling difficult

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provide efficient, compassionate patient services by assisting with appointments, information, and inquiries.
• Handle billing information entry at point of service and follow-up on missing data.
• Maintain accurate and timely medical records in the patient management system.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Department: 09122 AMG Kepler Drive - Front End Staff Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Monday - Friday, shift times vary and may start as early as 7am or end as late as 7pm. Late end times are alternated with other teammates. Would work three days one week and two days the next week - rotating. Offering flexibility while supporting the needs of patients and the care team.

Pay Range: $19.80 - $29.70

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: High school diploma or equivalent. One to two years related customer service experience. Experience handling difficult caller/customers/patients.

What You’ll Do

Schedule: Monday - Friday, between 7am - 7pm (8 hr shifts)

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Pediatricians are medical specialists focused on the unique health care needs of infants, children, teens, and young adults up to age 21. At Aurora BayCare, our experienced and knowledgeable pediatricians provide comprehensive, quality care. We treat everything from fevers and sore throats to chronic illness and injuries. Our goal is to help your children live active, healthy lives. That begins with proactive, preventive care. Routine checkups are an important part of keeping children healthy. Working with young people is not just about scaling the surgical method or medicine dosage down for a smaller body. Our pediatric specialists, in any subspecialty, have special heart and talent for working with young people. They understand how to deliver medical care in ways that make it less scary and anxiety‑inducing. And they know how to communicate in plain language that’s understandable. The same specialized UW Health doctors you would see at American Family Children’s Hospital in Madison is available at Aurora BayCare, through a collaboration with Aurora Health Care and UW Health. If your child has a rare or complicated condition, they can be treated in Green Bay and referred to Madison only when necessary. That means your family can avoid the added stress and cost of traveling for specialized medical care. Families may also find that coordinating in‑network insurance approval is easier, now that treatments are available at Aurora BayCare. Together, we are one of the largest pediatric healthcare providers and offer a full array of children’s specialties in Green Bay and Northeast Wisconsin, making Aurora BayCare a destination resource for our region’s youngest patients. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.
• Unique patient lifting/movement situations will be assessed on a case‑by‑case basis.

DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.

Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short‑and Long‑Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value‑based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not‑for‑profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world‑class doctors and caregivers, innovative solutions, outstanding outcomes, and leading‑edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care