Patient Service Representative (PSR) - OB/GYN Clinics

125 Advocate Health and Hospitals Corporation; Park Ridge (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health Care in Park Ridge, IL seeks a Patient Service Representative to deliver efficient customer service and support across scheduling, registration, coding and billing. You’ll help maximize revenues by collecting payment at the time of service and ensuring accurate patient records in the billing system.

The PSR will rotate through six Lutheran General service area locations, work five 8-hour shifts Mon-Fri with occasional Saturday hours, and travel is required to multiple sites.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Uphold standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Experience handling difficult callers

Education

High school diploma or equivalent

Job description

Job Information

Department: 02250 AMG Park Ridge 1875 Dempster POB – Obstetrics/Gynecology

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Rotation Locations

The PSR will rotate through all six locations within the Lutheran General service area:

• 1875 Dempster St. – Park Ridge
• 10 N. Cumberland Rd. – Park Ridge
• 77 Rand Rd. – Des Plaines
• 650 W. Lake Cook Rd. – Buffalo Grove
• 1412 Waukegan Rd. – Glenview
• 1754 W. Golf Rd. – Mount Prospect

The position requires flexibility to work at all six locations as part of the regular rotation schedule.

Pay Range

$19.80 - $29.70

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Schedule

Clinic Hours: Monday-Friday 7am-5pm

Employees are scheduled for five 8-hour shifts per week, Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required, approximately once per month.

Travel is required.

Responsibilities

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. As a key member of the ambulatory care team, you will:

• Provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Uphold standards of the practice and of the medical group for accurate and timely medical records.

Physical Requirements and Working Conditions

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Benefits

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care.