Patient Service Representative I Float I

Advocate Health Care; Fond du Lac, Oshkosh (WI, WI); On-site; USD 27,000 - 41,000; Part time

Job summary

Advocate Health Care seeks a part-time Front Desk/Registration Associate to support the Oshkosh and Fond du Lac campuses. You will greet patients, verify demographics and insurance, collect payments, and help coordinate appointments and test preparations.

Flexible, customer-focused, and detail-oriented candidates thrive in this role. The position requires excellent customer service, strong communication, and the ability to work in a fast-paced medical office environment, with coverage across

Qualifications

• Excellent customer service skills.
• Excellent written and verbal communication, and interpersonal skills with patients, staff and physicians.
• Intermediate computer skills including Microsoft Office and email.
• Keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to work in a fast-paced environment with high attention to detail.

Responsibilities

• Greets patients and visitors and responds to routine information requests.
• Answers telephone, screens calls, and takes messages.
• Registers patients; collects demographic and insurance information; verifies coverage; posts payments; updates data.
• Schedules patient appointments and coordinates cancellations and reschedules.
• Provides accurate test preparation directions and arrival timing information.
• Updates insurance and financial responsibility data; communicates changes.
• Ensures information is complete and accurate per government/third-party payer requirements.
• Identifies and reports registration problems to the appropriate departments.
• Monitors patient flow for efficiency and courtesy.
• Assists patients with transportation, directions, and accessibility needs.
• Performs visit closure and schedules follow-ups.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Data entry

Education

High School Diploma

Tools

Microsoft Office

Email/Outlook

Job description

Department: 10372 Enterprise Revenue Cycle - Oshkosh WI Arrival Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: Float between multiple campus' and help at both Fond du Lac and Oshkosh sites. Fulfill designated FTE by filling open shifts/call ins/floating the department of higher need/full-time teammate vacation time/etc. Helps fill various shifts (1st, 2nd, 3rd)

Pay Range: $19.80 - $29.70

Major Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner.
• Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required: None Required.

Education Required: High School Graduate.

Experience Required: No experience required.

Knowledge, Skills & Abilities Required: Excellent customer service skills. Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians. Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail. Training or experience in keyboarding/data entry with an emphasis on speed and accuracy. Excellent organizational skills. Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions: Exposed to normal medical office environment, may be exposed to potentially ill patients. Must be able to sit for extended periods of time. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care