Patient Service Representative (PSR) - OB/GYN Clinics

Hugh Chatham Health; Niles (IL); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health's AMG is seeking a Patient Service Representative to provide efficient customer service, scheduling, registration, and billing support across six Park Ridge and Des Plaines locations as part of a rotating assignment.

You will assist clinical staff, collect payments, enter accurate billing data, and help maintain medical records while working a five-day schedule, with occasional Saturday shifts and travel between sites.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide efficient, high-quality patient services, scheduling, registration and billing support across six AMG locations.
• Assist clinical staff in maintaining accurate medical records and ensuring timely data entry for patient billing.
• Collect payments at time of service, enter billing information, and support providers to ensure a seamless patient experience.

Skills

Customer service

Phone handling

Patient interaction

Education

High school diploma or equivalent

Job description

Department

02250 AMG Park Ridge 1875 Dempster POB - Obstetrics/Gynecology

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

The PSR will rotate through all six locations within the Lutheran General service area:

• 1875 Dempster St. - Park Ridge
• 10 N. Cumberland Rd. - Park Ridge
• 77 Rand Rd. - Des Plaines
• 650 W. Lake Cook Rd. - Buffalo Grove
• 1412 Waukegan Rd. - Glenview
• 1754 W. Golf Rd. - Mount Prospect

The position requires flexibility to work at all six locations as part of the regular rotation schedule.

Pay Range

$19.80 - $29.70

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assist clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

What You’ll Do

Clinic Hours

Monday-Friday 7am-5pm

Schedule

Employees are scheduled for five 8-hour shifts per week, Monday through Friday. Occasional Saturday shifts from 9:00 AM to 1:00 PM may be required, approximately once per month. Travel is required

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Park Ridge, IL - 1875 Dempster St

AMG OBGYN

is the largest delivering OBGYN group out of Lutheran Hospital, providing comprehensive women's healthcare across multiple locations, including Park Ridge, Glenview, Buffalo Grove, Mount Prospect, and Des Plaines. Our team consists of more than 47 clinicians across five groups, including OBGYN physicians, advanced practice providers, certified nurse midwives, MIGS (Minimally Invasive Gynecologic Surgeons), and resident physicians.

We offer routine gynecologic care, obstetrical services, minimally invasive gynecologic surgery, and specialized women's health services. As a large, multi-site practice, we are committed to providing high-quality, patient-centered care while supporting a diverse patient population and a dynamic clinical learning environment through our resident training program.

Your feedback matters

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.