Patient Service Representative (PSR), Full-Time Days, 40 Hours, Family Medicine Kennedy Dr

Day Kimball Healthcare; Putnam (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Service Representative to join their Family Medicine Department. This role is essential for ensuring patient satisfaction through effective customer service and accurate processing of front-end functions. The ideal candidate will thrive in a collaborative environment, contributing to a culture of teamwork and professionalism. With nearly 130 years of service in the community, this organization values personal and professional growth, making it a great opportunity for those passionate about healthcare. Join a team committed to delivering high-quality services and making a real difference in patients' lives.

Benefits

Accident & Critical Illness Coverage

401K Plan with Employer Contributions

Additional Benefits

Qualifications

• Experience in front-desk and customer service, preferably in healthcare.
• Proficiency in medical coding and cash handling.

Responsibilities

• Manage patient registration and insurance verification.
• Ensure accurate processing of front-end functions.

Skills

Customer Service

Medical Procedural Coding (CPT/ICD9)

Cash Handling

Typing (40 WPM)

Education

High School Diploma

College Courses

Tools

Patient Information Systems

Job description

Day Kimball Health is hiring a Patient Service Representative for the Family Medicine Department!

Location: Putnam, CT

Shift: Day Shift, 40 Hours

Why Choose Day Kimball Health?

For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. We are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.

Patient Service Representative Job Summary

This multi-tasking position involves all front-end functions, including customer service, telephone management, scheduling, registration, copay collections, account management at the time of service, coding review, charge entry, and end-of-day procedures. The PSR will ensure provider schedules are properly populated, telephones are responded to promptly, and registration information is accurately captured during each patient visit.

• Collaborate with patients, physicians, staff, and management to ensure patient satisfaction and accurate processing of front-end functions.
• Verify patient demographics and insurance information prior to visits for all pre-scheduled patients.
• Register patients at each visit, capturing complete and current patient and insurance information, and document patient responsible payments, including co-pays and past balances.
• Check out patients according to established policies, including charge entry, scheduling future appointments, facilitating ancillary procedures, and providing receipts.

Required Skills and Qualifications

Education:

• High school diploma required; college courses preferred.

Experience:

• Experience with medical procedural coding (CPT/ICD9).
• At least 4 years of relevant front-desk and customer service experience, preferably in healthcare.
• Proficiency in cash handling and typing at least 40 WPM.
• Experience with patient or customer information systems.

Benefits

• Accident & Critical Illness Coverage
• 401K Plan with Employer Contributions
• Additional Benefits

Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other protected status. Our environment is smoke-free.

Join our team as a Patient Service Representative in the Family Medicine Department and experience a culture of teamwork, professionalism, mutual respect, and a career that makes a difference!