Patient Service Representative (PSR)-1-2 Weekends per Month

Axia Women's Health; Carmel (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in women's health is seeking a Patient Service Representative to join their compassionate team. This role involves assisting patients with registration, scheduling appointments, and providing exceptional customer service in a fast-paced environment. The ideal candidate will thrive under pressure, adapt to changing priorities, and work collaboratively to ensure a positive experience for all patients. Join a progressive organization that values diversity and empowers its employees to be their authentic selves. This is an exciting opportunity to make a difference in women's health, working within a supportive and dynamic community.

Qualifications

• Must adapt to changing priorities and work in a fast-paced environment.
• Excellent customer service skills are essential.

Responsibilities

• Greet patients and assist with registration and appointment scheduling.
• Answer phone calls and direct them appropriately.

Skills

Customer Service Skills

Adaptability

Flexibility

Education

High School Diploma/GED

Job description

At Axia Women’s Health, recognized as a Great Place to Work for a 3^rd year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of over 400 providers across nearly 200 women's health centers in New Jersey, Pennsylvania, Indiana, Ohio, and Kentucky. The rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

This is a PRN time position assisting with coverage 1-2 weekends per month on Saturday and Sunday from 7:30-12:00 pm.

The PSR will be responsible for greeting patients, activating patient files, and providing support to patients and medical staff. Job duties include but are not limited to:

• Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
• Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
• Explain financial requirements to patients; collect and record copays as required.
• Perform registration functions for new and existing patients.
• Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
• Maintain confidentiality regarding all patients.
• Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
• Other duties as assigned.

Qualified candidates can:

• Adapt to changing priorities and business needs
• Be flexible and not easily flustered
• Have great customer service skills
• Work in a fast-paced innovative environment
• Focus on what is best for the team over the individual
• Possess a High School Diploma/GED

At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.