PATIENT SERVICE REPRESENTATIVE- PRN (As Needed)

SOFHA Surgical Group; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

SOFHA Surgical Group recherche un membre d'équipe PRN pour des responsabilités variées dans un bureau médical. Ce rôle comprend la gestion des dossiers des patients, la réponse aux questions et l'assistance dans le processus d'inscription, avec une attention particulière à la qualité du service client. Leur package de rémunération comprend divers avantages et contributions 401(k).

Benefits

Employee Stock Ownership Plan

401(k) Company Contributions

Team Member Perks and Discounts

Qualifications

• Diplôme de lycée ou équivalent requis.
• Connaissance des procédures d'assurance et de facturation souhaitée.
• Expérience antérieure en bureau médical ou en service à la clientèle est désirable.

Responsibilities

• Revoir les informations des patients et mettre à jour les dossiers.
• Instruire de nouveaux patients pour compléter les documents requis.
• Répondre aux questions et préoccupations des patients.

Skills

Grammar

Punctuation

Sentence Structure

Customer Service

Education

High School Diploma or Equivalent

Job description

Job Details

Job Location: 19042 FIRSTCHOICE PEDIATRICS - JOHNSON CITY, TN

Position Type: PRN

Salary Range: Undisclosed

Job Category: Clerical

Description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN members including:

• Employee Stock Ownership Plan
• 401(k) Company Contributions
• An array of team member perks and discounts
• And more!

Qualifications