Patient Service Representative - Pediatrics

Summit Health Management; Newington (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

Starling Physicians in Connecticut seeks a friendly front desk/registration specialist to greet visitors, manage patient flow, and provide outstanding customer service.

You will handle phones, verify insurance, schedule appointments, process payments, and maintain accurate patient records in our EHR/Practice Management System. The role requires a High School diploma, Heartsaver within 30 days, PSR experience preferred, and strong English communication.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both verbally and in writing.
• Excellent customer service and ability to handle multiple tasks.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain patient flow through registration and provide strong customer service.
• Answer phones, direct calls, take messages, and demonstrate appropriate etiquette.
• Inform patients of delays and assist with comfort during delays.
• Post self-pay charges, collect payments, and provide receipts.
• Reconcile daily payments and align with the daily schedule.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards and verify coverage using the online system; update patient accounts.
• Update patient demographics and HIPAA forms.
• Schedule appointments accurately and manage waitlists.
• Confirm future appointments as needed.
• Schedule and enter orders for tests and procedures; follow workflows.
• Coordinate with care resources for pre-authorizations.
• Complete referrals in the system and communicate issues to supervision.
• Escalate problems to Office Supervisor/Manager when necessary.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows OS

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

We are hiring at Starling Physicians!

Essential Job Functions

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self-pay charges, collects payments, and provides patient with receipt.
• Accurately reconciles daily payments.
• Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Confirms future appointments as needed.
• Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job Functions

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Education, Certification, Computer and Training Requirements

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel

Ability to commute to satellite offices as needed.

About Our Commitment

Total Rewards at VillageMD: Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.