Patient Service Representative - Pain Management

Warren Clinic, Inc.; Bixby (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Warren Clinic, Inc. in Oklahoma seeks a full-time front office assistant to handle reception, registration and billing tasks to enable efficient patient care. The position requires a High School Diploma or GED and at least 6 months of front-facing customer service or medical office experience.

Strong PC and data skills, effective communication, and the ability to multi-task are essential for success. Responsibilities include greeting patients, scheduling, collecting co-pays, maintaining records,

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of front-facing customer service or medical office experience.
• Proficient PC skills and data handling.
• Strong interpersonal and written/oral communication abilities.
• Ability to multi-task and stay organized.

Responsibilities

• Greets and directs patients and guests per office protocols.
• Registers demographics and billing info; determines eligibility.
• Schedules appointments and handles co-pays/deductibles.
• Maintains medical records and billing documents.
• Uses EMR and billing systems per policies and procedures.
• Ensures cleanliness, safety and HIPAA compliance.

Skills

PC skills

Multi-tasking

Data entry

Communication

Organization

Education

High School Diploma / GED

Tools

EMR software

Billing software

Job description

Full Time Job Summary: Performs reception, registration and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care.

Qualifications

• Minimum Education: High School Diploma or GED.
• Licensure, Registration and/or Certification: None.
• Work Experience: Minimum 6 months of front facing customer service or medical office experience, preferred.

Knowledge, Skills and Abilities

• Demonstrated PC skills.
• Effective organization of multi-task role.
• Ability to accurately record and interpret data.
• Effective interpersonal, written and oral communication skills.
• Ability to organize and prioritize work in an effective and efficient manner.
• Ability to learn quickly.
• Effective critical thinking and use of logic.

Essential Functions and Responsibilities

• Maintains exemplary patient satisfaction and participates as an engaged team member.
• Greets and directs patients and visitors according to established office protocols.
• Informs patients of delays in care.
• Communicates schedule changes to physicians, clinical assistants and other staff as appropriate.
• Maintains and corrects environment for cleanliness and safety.
• Schedules appointments, registers demographic and billing information, determines eligibility to accommodate patient's care in the medical office.
• Successfully uses the EMR and other computer applications to accomplish tasks according to policies and procedures.
• Maintains medical records including preparation of charts, filing of correspondence and test results.
• Prepares encounter forms and other supporting billing documentation.
• Maintains and distributes provider schedules including application of templates, hold times, etc.
• Determines and collects co-pays and deductibles from patients.
• Requests payments of self pay balances according to policies.
• Responsible for preparation of cash receipts, bank deposits and balancing of cash drawer on a daily basis.
• Converts provider written description of diagnosis to appropriate ICD-9 code.
• Posts charges and payments to patient accounts.
• Reviews and corrects rejected or denied claims.
• Reviews and assists in collections of past due accounts.
• Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
• Makes calls to patients to remind them of pending appointments or communication from provider.
• Distributes mail and other communication to patients, providers and staff.
• Determines eligibility and obtains authorization for services.
• Schedules tests and appointments for referred services.
• Tracks referrals made for specified services.
• Participates in quality initiatives and safety functions.
• Assists in identifying and ordering needed supplies.
• Remains informed and compliant with current Health System, Warren Clinic, HIPAA and OSHA policies and procedures.

Decision Making

• Independent judgment in planning the sequence of operations and making decisions in a complex technical or professional field.

Working Relationships

• Works directly with patients and/or customers.
• Works with internal / external customers.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at director level or above.

Special Job Dimensions

• None.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Pain Management - Warren 101 - Warren Clinic Location: Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.