Patient Service Representative - Ophthalmology Full-time

Northwestern Medicine; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient intake at our Chicago-area clinics. The role emphasizes excellent customer service, accurate data collection, and smooth scheduling to ensure a positive patient experience.

The position requires a high school diploma (GED acceptable) and up to two years of customer service experience; a Bachelor’s degree is preferred. Prior healthcare exposure and bilingual skills are advantageous.

Qualifications

• High school diploma or GED.
• 0–2 years’ experience in a customer service position.

Responsibilities

• Greets patients and guests on arrival and confirms identity.
• Handles check-in and check-out functions.
• Updates patient demographic and insurance information.
• Registers patients as needed and secures consents/authorizations.
• Collects co-payments and other payments; processes billing information.
• Posts payments and closes cash drawer at end of day.
• Maintains a welcoming waiting area and informs about delays or changes.
• Schedules appointments as needed and may float to other clinics.

Skills

Customer service

Communication

Bilingual

Cash handling

Scheduling

Data entry

Education

High school diploma or GED

Bachelor’s degree

GED equivalent

Job description

Description

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Preferred

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign‑on Bonus Eligibility (if sign‑on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.