Patient Service Representative - Ophthalmology

Summit Health; Bend (OR); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Annual bonus up to $6,000

Job summary

VillageMD is seeking a Patient Service Representative in Bend, OR to greet patients, schedule appointments and tests, and manage front-desk operations with a strong focus on customer service.

The role requires clear English communication, reliable cash handling, and proficient use of EHR and practice management systems. You may support multiple satellite offices and work in a fast-paced health care environment.

Qualifications

• High School graduate/GED required; Associate’s Degree preferred.
• 0–1 years experience; 2–4 years preferred.
• Must be able to communicate in English, both verbal and written.

Responsibilities

• Greet patients and families warmly and direct them appropriately.
• Schedule appointments and tests efficiently.
• Answer phones promptly and assist callers professionally.
• Collect cash payments and issue receipts; post payments.
• Reconcile daily payments and prepare deposits.
• Navigate multiple applications in routine workflows.
• Update patient information including demographics and insurance.
• Explain forms and obtain signatures as needed.
• Refer to financial counselors when appropriate.
• Support office with clerical duties and filing.
• Coordinate with satellite offices as needed.

Skills

Customer service

Phone etiquette

Scheduling

Cash handling

EHR navigation

Billing reconciliation

Education

High School Diploma

Associate’s Degree

Tools

EHR system

Practice Management System

Windows OS

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

This position is eligible for an annual bonus of up to $6,000!!

Position Summary

The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller’s needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Essential Functions

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Communicates proactively with co-workers, physicians and patients regarding registration related information.
• Informs patients of delay in physician schedules
• Posts all self-pay charges, collects payments, and provides patient with receipt
• Accurately reconciles daily payments
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
• Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers
• Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures
• Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
• Appropriately refers applicable patients to financial counselors
• Schedules appointments accurately according to department guidelines; using waitlist when applicable.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows
• Reconciles billing slips to daily schedule.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Confirms future appointments as needed. Review Eligibility and Phone report
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
• Working knowledge of management of workflow dashboard
• Demonstrates the ability to adequately follow downtime procedures
• Recognizes and performs duties which need to be performed although not directly assigned

General Job Functions

• Other duties as assigned

Education and/or Experience

• High School Graduate/GED / Equivalent required. Vocational / Technical School / Diploma Program preferred
• Associate’s Degree, preferred
• 0 - 1 years’ experience. 2-4 years’ experience preferred
• Ability to communicate in English, both orally and in writing, required
• Ability to organize and perform multiple tasks in a timely manner, required
• Basic proficiency in computer use, required
• Knowledge of medical office and terminology, preferred
• Ability to commute to satellite offices as needed, required
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment
• EHR, Practice Management System and Departmental/Ancillary Systems

Travel

Ability to commute to satellite offices as needed, required

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.