Patient Service Representative (opens in new window)

Dentalassociatesnova; Alexandria (VA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Life insurance and disability benefits

401(k) plan

Team-oriented work environment with up

Job summary

Dental Associates of Northern Virginia in Alexandria, VA is seeking a Patient Service Representative to deliver excellent patient care in a team-based dental office. The role involves answering phones, scheduling appointments, and guiding patients through treatment plans and financial arrangements.

You will support the front desk, register patients, manage payments, and maintain a welcoming lobby while upholding policies and delivering outstanding service to every patient.

Qualifications

• Experience working in a dental, medical, or other health-care office, preferred.
• Knowledge of insurance plans (HMO/PPO) is a plus.
• Experience answering telephone.
• Must have exceptional customer service skills.

Responsibilities

• Answer phones and greet patients upon arrival.
• Schedule and manage appointments.
• Assist with patient financial arrangements and billing.
• Maintain a clean, welcoming waiting area.
• Register patients and post charges/payments to accounts.
• Respond to patient questions according to policies.
• Follow up on no-shows and cancellations.
• Support Office Manager and staff as needed.

Skills

Customer service

Phone handling

Job description

# Patient Service RepresentativeAlexandria, VAApplyShare on:Facebook |Twitter |LinkedIn## Overview**Dental Associates of Northern Virginia** is looking for a **Patient Service Representative** in **Alexandria, Virginia,** to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.**Position Overview:**This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.**What we offer:*** Pay: min$23 -max$25 per hour* Full time: Monday - Thursday 8am to 5pm and Friday 8am to 2pm* Health, dental, and vision insurance (individual and family coverage)* Life insurance and disability benefits* 401(k) plan* Team-oriented work environment with access to modern dental technology## Responsibilities* Customer Service; acknowledge, smile and greet patients upon arrival/dismissal* Respond to patient questions and or concerns according to policies* Answering Telephones* Scheduling Appointments* Maintaining Appointment Book* Confirming Appointments* Follow up on no shows/cancellation of Appointments* Register Patients on sign in sheet* Post charges and payments to patient accounts* Checking voicemail on a daily basis* Maintain a clean and friendly waiting area for patients## Qualifications* Experience working in a dental, medical, or other health-care office, preferred* Knowledge of insurance plans (HMO/PPO), is a plus* Experience answering telephone* Must have exceptional customer service skills**Legal Disclaimer:** *We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.*### Additional benefits* Medical insurance* Dental services* Life insurance* Vision insurance* Long term disability* Section 125 - Flexible Spending Account* 401K* EAP program* DCA voluntary supplemental insurance products* Student loan consolidation* Paid time offPlease complete the form below and upload your resume to apply for this opportunity.