Patient Service Representative- Northside Medical Associates

Central Ohio Primary Care; Westerville (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Representative to enhance the patient experience at their Westerville location. This full-time role involves interacting with patients in various capacities—whether in-person, via telehealth, or over the phone—ensuring a seamless and positive experience. The ideal candidate will possess excellent interpersonal skills, a strong understanding of HIPAA regulations, and the ability to manage multiple tasks efficiently. Join a supportive team that values communication and patient care, and be part of a rewarding environment where your contributions make a difference.

Qualifications

• 1 year of administrative experience in healthcare preferred.
• High School diploma or GED required.

Responsibilities

• Ensure positive patient experiences during visits, telehealth, or phone.
• Perform clerical tasks including registration, data entry, and scheduling.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

HIPAA Knowledge

Microsoft Office Proficiency

EHR Systems Understanding

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Microsoft Office

Job description

Patient Service Representative - Northside Medical Associates

Join us as a Patient Service Representative at Central Ohio Primary Care. This role is a key point of contact for patients, providing a positive customer service experience from start to finish during their visit.

Position Details

• Full Time, Benefits Eligible
• Monday - Friday, 6:45am - 4:30pm
• Location: Westerville, OH

Essential Duties and Responsibilities

1. Ensure patients have a positive experience during their visit, whether in-person, telehealth, or over the phone.
2. Communicate regularly with clinical staff to meet patient and office needs, creating a positive patient experience.
3. Greet patients and complete check-in procedures, including registration, data entry, and insurance verification.
4. Collect copays, deductibles, and outstanding balances.
5. Check out patients, schedule follow-up appointments, and communicate necessary information at checkout.
6. Answer calls and emails from patients and administrative departments; direct or escalate inquiries as needed. Contact patients for appointment reminders or scheduling.
7. Perform clerical tasks such as mailing, filing, scanning, scheduling, data entry, managing electronic faxes, and supporting office staff.
8. Maintain patient confidentiality and stay updated on HIPAA regulations.

Qualifications

Experience, Education, Licenses & Certifications

• Preferred: 1 year of administrative experience in healthcare
• Required: High School diploma or GED

Knowledge, Skills & Abilities

• Excellent interpersonal and communication skills; ability to build relationships
• Strong organizational and written communication skills
• Ability to multitask, prioritize, manage time effectively, and respond promptly
• Knowledge of HIPAA and patient privacy regulations
• Ability to work independently and in a team, leading by example
• Proficiency in Microsoft Office and understanding of Electronic Health Records (EHR) systems