Patient Service Representative- Neurosurgery

MaineHealth; Scarborough (ME); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

The Neuro-Surgery team at MaineHealth seeks a full-time Patient Service Representative to greet patients, check in, schedule appointments, answer calls, and transfer to the appropriate department. This role supports the call center and performs general office duties. 40 hours per week, day shifts with flexible scheduling.

Sign-on bonus of $3,000 is offered for qualified applicants and prorated for part‑time positions; current MaineHealth employees are ineligible.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Previous office experience with medical office experience preferred.
• Additional Skills/Requirements Preferred: Proficient computer skills.

Responsibilities

• Greet patients, check in and verify demographics.
• Answer calls and transfer to the appropriate department.
• Schedule appointments and manage patient records.
• Perform general office duties as assigned.

Skills

Proficient computer skills

Education

High school diploma or GED

Job description

Description

Medical Group Practices

Clerical/Administrative Support

Req #: 85779

For a limited time, MaineHealth is offering a $3,000 sign‑on bonus for qualified applicants. This bonus will be prorated for part‑time positions. Please note that this bonus is not available for per‑diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

The Neuro‑Surgery team is seeking a full‑time Patient Service Representative to join their team! The primary function of this role is supporting the call center with answering calls and transferring to the appropriate department. The position is dual trained and will also include Patient Service Representative tasks including greeting patients, check in, scanning documents, verifying insurance, and gathering demographic information from patients.

Summary: This position consists of 40 hours per week, day shifts with flexible scheduling considered.

The Patient Service Representative (PSR) role will greet patients, answer telephones, schedule appointments, and perform other overall general office duties as assigned.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous office experience with medical office experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Proficient computer skills.

Notice Regarding Maine Employer Surveillance Statue:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, and retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

Notice Regarding Maine Employer Surveillance Statue:

Pursuant to Maine’s Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, and retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well‑being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best‑in‑class care, apply today.

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well‑being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob‑relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.87to $23.75 per hour.

Compensation for part‑time positions is determined on a prorated basis consistent with the scheduled hours and applicable full‑time equivalent (FTE).

In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

If you have questions about this role, please contact [e-mail]