Patient Service Representative Montrose Urgent Care

Davita Inc.; Akron (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a Patient Service Representative to deliver exceptional patient service and support, ensuring smooth administrative workflows in a busy urgent care environment. Responsibilities include patient interaction, scheduling, and office management, tailored to enhance patient experience in a fast-paced setting.

Qualifications

• Experience in a general office and healthcare setting preferred.
• Knowledge of medical terminology desirable.
• Must communicate effectively with patients and staff.

Responsibilities

• Maintain positive relationships with patients and families.
• Schedule patient visits and manage co-pays.
• Handle clerical tasks and ensure office cleanliness.

Skills

Interpersonal skills

Organizational skills

Basic math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PRN (As Needed)

Primarily 9:00am to 9:00pm

Onsite for Montrose Urgent Care

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

1. Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
2. Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
3. Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
4. Manages third-party payors and collection of co-pays.
5. Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
6. Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
7. Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
8. Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
9. Participates in clerical and administrative cross coverage efforts as needed.
10. Ensure HIPAA compliance is followed.
11. Other duties as required.

Technical Expertise

1. Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
2. Experience working in a healthcare environment is preferred.
3. Experience in computerized scheduling system preferred.
4. Knowledge of medical terminology preferred.
5. Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
6. Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
7. Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1. Education: A high school diploma or equivalent is required.
2. Certification: None.
3. Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
4. Years of experience supervising: None.

On Call

FTE: 0.001000

Status: Onsite