Patient Service Representative Monday-Friday VitalSkin Dixie HWY

VITALSKIN PHYSICIAN MANAGEMENT LLC; Louisville (KY); On-site; USD 37,000 - 44,000; Full time

Job summary

VITALSKIN PHYSICIAN MANAGEMENT LLC in Louisville, KY seeks a patient services coordinator. Responsibilities include greeting patients, assisting with forms, handling registrations, and collecting payments in a courteous, professional manner.

The role requires 2+ years in customer service, strong communication, and familiarity with medical office processes. Typical hours and compensation reflect the posted schedule and hourly rate.

Qualifications

• 2+ years customer service experience.
• Well-developed written and oral communication skills.
• Working knowledge of computer applications: word processing, medical office management, and spreadsheet.

Responsibilities

• Greet arriving patients and ensure a welcoming experience.
• Assist patients with forms and consents; maintain confidentiality.
• Schedule, register, and handle appointments and payments; resolve inquiries.

Skills

Customer service

Written & verbal communication

Judgment & decision making

Education

High school graduate

Tools

Word processing

Medical office management

Spreadsheet

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Louisville, KY, US

Salary Range: $18.00 To $21.00 Hourly

JOB SUMMARY Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution.

Mon - Thur 7:30 - 4:30, Friday 7:30 - 12:30 @ $18-$21 based on experience

JOB RESPONSIBILITIES

• Greet arriving patients, ensuring a welcoming and superior patient experience.
• Assist patients with completing necessary forms and consents.
• Adhere to patient confidentiality and records release policies.
• Keep lobby and front reception area clean and organized.

Scheduling & Appointment Management

• Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
• Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
• Manage the automated reminder system and complete required follow-up actions.
• Create and send correspondence to patients who fail to keep appointments, in accordance with policy and provider request.
• Prepare new patient packets for upcoming clinic days.
• Register and create records for new patients in the practice management system.
• Update patient demographic and contact information as needed.
• Obtain and verify insurance and other financial information prior to visits.
• Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.

Financial Transactions & Recordkeeping

• Request, collect, and record all co-payments, co-insurance, self-pay balances, product sales, and prior balances in accordance with office policy.
• Maintain and balance assigned cash box and reconcile receipts daily.
• Perform end-of-day functions, including managing no-shows, missing charge reports, posting charges, balancing receipts, and preparing bank deposits.

Communication & Coordination

• Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
• Utilize the triage system for patient-related calls in accordance with procedures.
• Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability.
• Train others as needed.
• Verify appointment information and coordinate with nursing staff to ensure smooth patient flow.
• Utilize office equipment such as copiers and fax machines to transmit or prepare documents.

This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary by location; employees are subject to the direction of management at the office, as assigned to meet the ongoing needs of the office and/or organization.

POSITION QUALIFICATIONS

Minimum Qualifications

• High school graduate
• 2+ years customer service experience
• Well-developed written and oral communication skills.
• Demonstrates understanding of customer service principles.
• Working knowledge of computer applications: word processing, medical office management, and spread sheet.
• Ability to accurately record and transmit detailed information.
• Ability to exercise good judgment in evaluating situations and making decisions.
• Ability to use tact and sensitivity to timing in personal transactions.
• Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.

Preferred Qualifications

• 2+ years' experience in a medical office or other healthcare setting
• Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs.

Physical Requirements

• Prolonged periods of sitting/standing and working at a computer
• Must be able to lift up to 15 lbs. at times

VSD CORE VALUES

Having fun.

Being a team.

Being resilient.

Being accountable.

Being courageous.

Being entrepreneurial.