Patient Service Representative - Miami County Clinic

The University of Kansas Health System; Osawatomie (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Kansas Health System in Kansas is seeking a Patient Service Representative for multiple clinic locations to manage front desk tasks, verify patient information, schedule appointments, collect copays, and enter data into the EMR. You will work as part of the care team to ensure smooth patient flow and excellent customer service.

Responsibilities include greeting patients, routing calls, maintaining records, and assisting with referrals and test scheduling as needed, in a

Qualifications

• High School Graduate required.
• Previous related experience preferred for front desk tasks.
• Previous healthcare experience is a plus.

Responsibilities

• Greet patients and verify/update information.
• Schedule and cancel appointments and make reminder calls.
• Answer phones, triage information and route calls.
• Collect co-pays and balances and balance daily payments.
• Enter patient data into EMR and maintain accuracy in the medical record.
• Serve as liaison between patient and medical staff and coordinate referrals.
• Maintain front desk and waiting area in a clean, orderly condition.
• Adhere to department policies and participate as a member of the care team.

Skills

Customer service

Scheduling

EMR entry

Communication

Multitasking

Education

High School Graduate

Previous Related Experience

Preferred Healthcare Experience

Tools

EMR system

Job description

Position Title

Patient Service Representative - Miami County Clinic

Kansas Drive Medical Pavilion, Louisburg Medical Pavilion, Osawatomie Medical Pavilion

Position Summary / Career Interest:

Responsible for completion of front office tasks ensuring smooth and efficient patient flow and quality customer service. Tasks include greeting patients, verifying and updating patient information, scheduling and cancelling patient appointments, completing appointment reminder calls, answering phone, routing phone calls, collecting account copays and outstanding account balances, balancing of collected payments, reconciliation of appointments, and filing/scanning/copying documents and/or forms.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient’s medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient’s request, provider schedule, and computerized system capability. Consistently follows ““No-Show”” procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains assigned PSR WQ’s.
• Maintains clean, orderly front desk and waiting area.
• PSR with PSR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Previous Related Experience

Preferred Education and Experience

• Previous Healthcare Experience

Time Type:

Full time

Job Requisition ID:

R-58179

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].

• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.