Patient Service Representative - Lead

The University of Kansas Health System; Overland Park (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Service Representative Lead to enhance patient experiences and support clinic operations. This role is pivotal in managing front desk activities, including greeting patients, scheduling appointments, and assisting with insurance verification. The ideal candidate will possess strong customer service skills and a commitment to maintaining confidentiality. Join a dynamic team dedicated to providing exceptional care and ensuring a positive environment for both patients and staff. This is a fantastic opportunity to make a meaningful impact in healthcare while fostering professional growth.

Qualifications

• 2+ years of experience in ambulatory care or patient registration.
• Proficient in customer service and maintaining confidentiality.

Responsibilities

• Lead onboarding and training for staff, ensuring patient experience targets.
• Manage patient scheduling, registration, and documentation.

Skills

Customer Service Skills

Bilingual Skills

Basic Computer Skills

Education

High School Diploma or GED

Associate’s Degree

Job description

Position Title

Patient Service Representative - Lead

Position Summary / Career Interest: The Patient Service Representative Lead supports the supervisor and serves as a resource for training staff, requiring thorough knowledge of all job functions.

Role Overview: Patient Service Representatives (PSRs) are key members of the physician's care team, responsible for front desk operations, greeting and checking in patients, answering calls, managing copay collections, and assisting with appointment scheduling and preparation.

Responsibilities and Essential Job Functions

1. Lead Responsibilities: Model organizational values, assist in onboarding, achieve patient experience targets, and promote a positive environment.
2. Communication: Engage with staff, provide feedback, and communicate effectively.
3. Workflow and Standard Work: Ensure correct workflow execution, conduct observations, and escalate issues.
4. Clinic Projects and Safety: Participate in projects, promote safety, and conduct accreditation exercises.
5. Patient Scheduling and Registration: Schedule appointments, verify insurance, assist with MyChart, and manage patient documentation.
6. During Visit: Manage check-in/out, secure signatures, process payments, and support outpatient procedures.
7. Post-Visit: Schedule follow-ups, support MyChart, and ensure proper clinic coverage.
8. Additional Responsibilities: Participate in team huddles, support patient experience initiatives, maintain workspace, and adhere to PPE guidelines.

Minimum Requirements

• High School Diploma or GED.
• At least 2 years of experience in ambulatory care, patient registration, or pre-certification, or 1 year with an Associate’s degree.

Preferred Qualifications

• Experience in healthcare clerical, registration, or customer service roles.

Language and Knowledge Skills

• Fluent in English; bilingual skills preferred with proof of proficiency.
• Basic computer skills, customer service skills, and ability to maintain confidentiality.

Time Type: Full time

Job Requisition ID: R-42315

We are an equal opportunity employer and can assist in creating a job alert tailored to your interests.