Patient Service Representative - Internal Medicine (Weekdays, Full Time)

MHM Support Services; Illinois; Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, ensuring a positive and seamless patient experience at the point of entry.

The role emphasizes strong communication, confidentiality, and the ability to handle pressure with professionalism. Training is provided post-hire to align with clinic core front desk standards.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrate discretion and maintain patient privacy.
• Adaptable and able to work under pressure.

Responsabilités

• Manage front desk operations and patient/visitor workflows.
• Serve as the first point of contact to create a positive patient experience.
• Attend and complete Clinic Core Front Desk Training post-hire.

Connaissances

Verbal & written communication

Basic computer skills

Customer service

Accuracy & detail

Confidentiality & privacy

Discretion & patient privacy

Under pressure adaptability

Formation

High school diploma or equivalent

Description du poste

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications:

• Education: High school diploma or equivalent.


• Skills, Knowledge and Abilities: Strong verbal and written communication skills. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills. Accuracy and attention to detail. Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrate discretion and maintaining patient privacy. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.


• Position requires standing and walking during each shift.


• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they travelled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.