Patient Service Representative - Internal / Family Medicine

Summit Health Management; Allwood (NJ); On-site; USD 18,000 - 30,000; Full time

Job summary

Summit Health Management in New Jersey seeks a friendly, detail-oriented Patient Service Representative to greet patients, manage registration, and direct flow through the front desk.

You will handle calls, collect payments, verify insurance, and schedule diagnostic appointments while coordinating with clinical staff to keep the day on track. Prior PSR experience preferred; English fluency required; pay range listed.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Experience with PSR (Patient Service Representative) preferred.
• Must have excellent customer service skills.
• Ability to communicate in English, both orally and in writing.
• Basic proficiency in computer use.
• Experience with EHR and Practice Management System preferred.

Responsibilities

• Greets visitors, patients and families professionally and directs them appropriately.
• Maintains efficient patient flow through the registration process and provides excellent customer service.
• Answers calls, takes messages, and routes to the appropriate staff.
• Informs patients of delays and assists with comfort.
• Processes insurance verifications and updates patient information.
• Schedules appointments per guidelines and confirms future visits.
• Works with staff to obtain pre-authorizations and complete referrals.
• Performs clerical tasks (faxing, scanning, filing).
• Covers for other locations as needed.

Skills

Customer service

Communication

Multitasking

Time management

Education

High School/ GED

Associate Degree

Tools

EHR

Practice Management System

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.

Job Description

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.
• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed. Review Eligibility and Phone report.
• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
• Completes referrals according to departmental guidelines and properly enters into the appropriate system.
• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
• Demonstrates the ability to adequately follow downtime procedures.
• Other job duties as required.

Physical Job Requirements

• Pushing and pulling, taking frequency and weight into consideration.
• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.
• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
• Dexterity of hands and fingers.
• Balance is maintained during climbing, bending and/or reaching
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks

• Chemicals, Chemotherapy and Fumes
• Loud noises
• Vibration
• Extreme temperatures
• Confined spaces
• Allergens: dust, mold and/or pollen
• Magnetic fields
• Radiation
• Sharps
• Latex
• Combative patients/visitors

Education, Certification, Computer and Training Requirements

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel

• Ability to commute to satellite offices as needed.

Pay Range: $18.13 - $22.02 Hourly. The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

• Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants.

Our Company does not use chat rooms for job searches or communications.

Our Company will never request personal information via informal chat platforms or unsecure email.

Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.

Be aware of potential scams while job seeking.

Interviews are conducted at select Our Company locations during regular business hours only.

For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.