Patient Service Representative

Talentify; City of White Plains (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability insurance

401k

Job summary

VillageMD is seeking a friendly, patient-focused office assistant to greet patients, schedule appointments, and coordinate hospital admissions. The role involves preparing charts and maintaining patient records, ensuring privacy and accuracy in a busy clinical setting.

Candidates should have strong English communication, excellent customer service, and experience with EHR and practice management systems. Prior PSR or medical office experience is preferred, with Heartsaver certification within 30

Qualifications

• Required: High School Diploma or GED. Associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR/office experience preferred; 경.
• Ability to communicate in English, orally and in writing.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greet patients and families and schedule appointments.
• Schedule hospital and ambulatory admissions and procedures; ensure timely action.
• Answer telephone promptly and direct calls appropriately.
• Prepare charts for new patients and maintain records.
• Obtain and verify patient information while maintaining confidentiality.
• Support office staff with clerical duties and document handling.

Skills

Interpersonal skills

English communication

Customer service

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Heartsaver certification

Tools

EHR

Practice Management System

Windows-based computer skills

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Job Description

Essential Job Functions:

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.


• Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.


• Schedules future appointments, tests, and completes referrals as ordered by the physician.


• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.


• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.


• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available


• Reconciles encounters daily according to policy and guidelines.


• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.


• Performs various clerical duties including faxing, photocopying, filing and mailings.


• Obtains, verifies and updates patient information; maintains confidentiality according to policies


• Accurately completes any/all necessary forms for the patients.


• Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room.


• Establishes and maintains a positive working relationship with physicians and nursing staff


• Protects the privacy and confidentiality of patients and employees.


• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

General Job functions:

• Demonstrates a working knowledge of booking and scheduling inpatient, outpatient and special procedures.


• Arranges for specialty equipment/ services.


• Interacts with outside vendors / contracted services.


• Demonstrates understanding of submission of necessary documents for hospital.


• Verbalizes procedure for collection of pre-admission testing data.


• Demonstrates a working knowledge of insurance and pre-certification requirements.


• Arranges types and distributes schedule.


• Maintains office supplies and equipment.


• Provides training to other office staff.


• Logs surgical procedures.


• Maintains scheduling system. Demonstrates working knowledge for rescheduling and canceling procedures.


• Verbalizes customer service skills to alleviate patient anxiety.


• Demonstrates customer service skills when communicating with peers.


• Collates and submits information.


• Communicates repair orders to appropriate personnel.


• Demonstrates good judgment in scheduling procedure to increase physician productivity.


• Demonstrates understanding of fire safety and emergency procedures.


• Other job duties as required.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED required. Associate Degree preferred.


• Heartsaver within 30 days of hire.


• Previous PSR experience preferred. Previous office experience preferred.


• Ability to communicate in English, both orally and in writing.


• Must have excellent interpersonal and customer service skills.


• Must have accurate computer data entry skills.


• Must have the ability to organize and perform multiple tasks in a timely manner.


• Knowledge of medical office and terminology preferred.


• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.


• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel: Ability to commute to satellite offices as needed.

Pay Range: $18.13 - $22.02 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.

Participation in VillageMD’s benefit platform includes

• Medical


• Dental


• Life


• Disability


• Vision


• FSA coverages


• a 401k savings plan

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.