Patient Service Representative Infusion, Wound, Oncology

ID_SARMC14 Saint Alphonsus Medical Center - Baker City, Inc.; Baker City (OR); On-site; USD 25,000 - 30,000; Part time

Job summary

Saint Alphonsus Health System is seeking a Patient Service Representative to support our Baker City Infusion, Wound, and Oncology team. This part-time role involves check-in, patient communications, appointment scheduling, and EPIC data entry to ensure a smooth patient experience.

The candidate should be friendly, detail-oriented, a quick learner, and capable of independent decision-making while delivering top-tier customer service to patients and families.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Greet and check in patients for appointments and collect required paperwork.
• Handle telephone calls, take messages, and schedule appointments.
• Check insurance eligibility and update patient information in EPIC.
• Communicate effectively with patients and families to provide excellent service.
• Maintain confidentiality and follow HIPAA guidelines.
• Assist with financial aspects, including collecting co-pays and billing information.

Education

High School Diploma or equivalent

Job description

Employment Type

Shift: Day Shift Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team supporting our Baker City Infusion, Wound, and Oncology team! As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information. Our ideal candidate is friendly, detail-oriented, a quick learner and has a passion for providing a high-quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

Position Details

This Part-Time position will work 3, 8hr shifts/week. The team in this clinic works an alternating schedule. The clinic is open Monday - Friday. This PSR will support scheduling Teledoc appts. You will work closely with the wound care nursing team while providing occasional coverage for infusion/oncology. This clinic is located in the Baker City Hospital at 3325 Pocahontas Rd, Baker City, OR 97814.

Minimum Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Essential Functions

Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations Maintains operations by following policies and procedures and reports needed changes.

Additional Duties

• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain business office inventory and equipment and order supplies.
• Maintain a neat work area including the reception area.
• Follow Cash Control Policy and Procedure and balances daily financial activities.
• Ensure collection of payments at time of service.

About Saint Alphonsus

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation or any other characteristic protected by law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well‑being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.