Patient Service Representative-Infectious Disease

MaineHealth; South Portland (ME); On-site; USD 42,000 - 51,000; Full time

Job summary

MaineHealth in South Portland, ME is seeking a Patient Service Representative to support our Infectious Disease & Travel Clinic. You will be the first point of contact for patients, handling check-ins, scheduling, and inquiries with professionalism.

This full-time, 40-hour-per-week on-site role offers a weekday schedule, no nights, weekends, or holidays, and the opportunity to contribute to a growing team providing STI/HIV management, travel medicine, and infection care.

Qualifications

• High school diploma or GED required or preferred.
• Six months of medical office experience required.
• Proficient computer skills preferred.

Responsibilities

• Greet and check in/out patients in a professional and welcoming manner.
• Schedule appointments, including hospital follow-ups, new consults, and travel-related visits.
• Obtain and verify insurance authorizations.
• Create and process referrals.
• Answer and manage incoming phone calls.
• Support overall administrative and front office functions.

Skills

Proficient computer skills

Education

High school diploma or GED

Job description

Medical Group Practices

Clerical/Administrative Support
Req #: 96659

Patient Service Representative (PSR)

41 Donald B. Dean Drive, Suite B
South Portland, ME 04106

Are you looking to join a small but growing, collaborative, and dynamic team? Our Infectious Disease & Travel Clinic in South Portland is seeking aPatient Service Representative (PSR)to support our expanding practice. With six new physicians added in the past three years, we continue to grow and are excited to welcome an additional administrative professional to our team.

This is a full-time (40 hours), benefits-eligible position with a consistent weekday schedule - no nights, weekends, or holidays!

Schedule

• Monday - Friday 8:00 AM - 4:30 PM
• On-site position (no remote flexibility)

Position Summary

The Patient Service Representative plays a vital role in ensuring a positive and seamless experience for our patients. This position supports both our Infectious Disease and Travel Clinic services and serves as a key point of contact for patients visiting our practice.

Key Responsibilities

• Greet and check in/out patients in a professional and welcoming manner
• Schedule appointments, including hospital follow-ups, new consults, and travel-related visits
• Obtain and verify insurance authorizations
• Create and process referrals
• Answer and manage incoming phone calls
• Support overall administrative and front office functions

About Our Practice

• STI/HIV management
• Bone and joint infections
• Chronic UTIs
• Non-healing surgical wounds
• Travel medicine consultations for patients traveling around the world

With diverse patient needs — from complex infections to global travel health — every day brings something new and interesting. We are looking for someone who is eager to contribute ideas, support patient-centered care, and be part of a team that values collaboration and community impact.

Summary

The Patient Service Specialist role ensures patient scheduling and referral needs are met while assisting in the general administrative and patient service needs of the practice.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $20.27to $24.36 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.