Patient Service Representative Il

Lurie Children's; Chicago, Northern (IL, KY); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer paid group term life and/or/

401(k) with employer match

PTO and holidays

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Patient Service Representative I to join our pediatric clinic operations.

The role involves pre-registration, registration, and serving as a trusted resource for frontline staff while delivering compassionate service to patients and families. The candidate should have a high school diploma or GED (some college preferred) and at least two years in a clinical setting, with strong communication and organizational skills.

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum two years of clinic or physician office experience.
• Knowledge of insurance coverages and managed care requirements.
• Excellent communication and listening skills.
• Ability to decide quickly and accurately daily.
• Ability to handle stressful situations.
• Proficient with Microsoft Office, especially Outlook.
• Strong interpersonal skills with patients, families and staff.

Responsibilities

• Perform pre-registration and full registration tasks.
• Serve as resource and role model for Patient Service Representatives.
• Handle escalated issues and ensure workflow efficiency.
• Mentor staff to ensure consistent operations.
• Act as Epic Super User and Epic tester.
• Develop standard operating procedures and cross-train staff.
• Participate in quality improvement activities.
• Record cash drawer and deposits for billing when appropriate.
• Order supplies and maintain session logs for billing.

Skills

Communication

Listening

Decision making

Stress management

Outlook

Interpersonal skills

Education

High school diploma/GED

Some college preferred

Tools

Epic Systems

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.

Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America) Location Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

K.S.A.'s: High school graduate; some college preferred.

Minimum two years’ experience in clinics or physician office environment.

Knowledge of insurance coverages as well as managed care requirements.

Excellent communication/listening skills.

Ability to make quick, accurate decisions on a daily basis.

Ability to handle stressful situations.

Computer skills with experience utilizing Microsoft applications i.e. Outlook.

Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel.

Skillset that exhibits the ability to handle multiple decisions making.

Job Duties

• Performs all tasks of the Patient Service Representative I role including pre-registration as well as full registration.
• Serves as a resource person and role model for Patient Service Representatives staff during clinic hours.
• Handles escalated or complicated issues with workflows.
• Mentors staff to assure consistency of department operations.
• Epic Super User
• Epic tester
• Develops Standard Operating Procedures.
• Cross trained in all aspects of operational functions.
• Participates in quality improvement activities.
• Reconciles Epic cash drawer as well as makes deposits for collections when appropriate.
• Order supplies for the areas within their scope.
• Maintains Physicians Sessions log to record time-in/time-out to document hours for billing purposes where applicable.
• Prepares monthly leases by services to record sessions completed and additional/overtime hours for accounting as appropriate.
• Monitors Front End Collections as well as enters weekly collections on the Collection Dashboard for HB/PB Optimization as appropriate.
• Works with Manager & Patient Service Representative III on staffing to address any daily staffing variances.
• Monitors distribution of information to practice plans and other departments as appropriate.
• Other job functions as assigned.

Education

High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program
• other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Equal Employment Opportunity

Lurie Children’s and its affiliates are equal employment opportunity employers.

We value diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

For questions about how to request an accommodation please contact: [e-mail]

AI Notice

Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements.

All employment decisions are made by individuals.

It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes.

For questions about the use of artificial intelligence in this process or any additional support, please contact: [e-mail]

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do.