Patient Service Representative III

Ann & Robert H. Lurie Children's Hospital of Chicago; Skokie (IL); On-site; Full time

Job summary

Join a leading children’s hospital as a Patient Service Representative III, where you will play a vital role in patient care coordination. The position requires strong communication skills, problem-solving abilities, and experience with medical office practices. You'll be part of a team dedicated to providing superior pediatric services while ensuring a high standard of patient satisfaction.

Benefits

Medical, dental and vision insurance

Paid Time Off (PTO)

403(b) with 5% employer match

Tuition assistance

Discount on services

Qualifications

• At least 3 years of experience in physician office practice.
• Must have excellent communication and organization skills.
• Experience with Epic or similar software is essential.

Responsibilities

• Perform all Patient Service Representative II tasks.
• Assist in recruiting staff and filling vacancies.
• Handle escalated issues and monitor information exchange.

Skills

Communication

Leadership

Problem Solving

Education

High School Diploma/GED

Some college preferred

Tools

Epic software

Medical management software

Job description

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Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

Outpatient Center in Skokie

K.S.A.'s

Job Description

• High school diploma; some college preferred.
• A minimum of 3 years of experience in day-to-day function of physician office practice, including knowledge of insurance coverages, and problem solving skills. 4 years preferred.
• Must possess excellent communication, leadership and organization skills.
• Ability to routinely make daily operation decisions, ability to translate concepts into actions and demonstrate sound judgment and reasoning skills.
• Demonstrates customer sensitivity, initiative, and good judgment and sets high goals and standards of performance for self and the organization.
• Experience with Epic or other medical management software. Must be willing to drive to satellite locations on a regular basis as applicable.
  
  

Job Duties

• Performs all tasks of the Patient Service Representative II role including pre-registration as well as full registration.
• Ability to work all ambulatory areas within their scope.
• Documents new employee orientation. Assists with other personnel and administrative duties and responsibilities as assigned by the Manager, Ambulatory Support. Performs all functions at the point of service areas.
• Assists the manager in recruiting staff and filling vacancies.
• Assist manager with quality and productivity monitoring.
• Trainer for process (non Epic) changes.
• Serves as a resource person and role model for Point of Service staff during clinic hours.
• Handles escalated or complicated issues; recognizes and reports variance of workflow and daily operations.
• Order supplies for areas within their scope.
• Monitors exchange of information between the point of service areas, physician offices, central registration, and other teams.
• Identifies and addresses the continuing education/training needs of staff.
• Ensures that staff appropriately reviews registration information, modification of demographic information, etc. in Cadence system. Is knowledgeable and adept at using the Epic software.
• Acts as the primary resource for problem solving in the clinics on a day-to-day basis. Identifies goals and objectives for performance improvements needed in order to provide the best patient care, optimum customer service and improve physician satisfaction.
• Provides input on performance evaluations.
• Other job functions as assigned.
  
  

Education

High School Diploma/GED (Required)

Pay Range

$21.00-$32.55 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various Voluntary Benefits

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program
  
  

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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