Patient Service Representative I - Richwood Urgent Care

St. Elizabeth Healthcare; Union (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision

403b with Match

Opportunity for Career Growth

Job summary

St. Elizabeth Healthcare in Kentucky is seeking a Patient Service Representative I to collect demographic and insurance data, handle payments, and provide excellent customer service.

The role supports the revenue cycle, schedules tests, processes referrals, and enters accurate information into the EMR. The position emphasizes HIPAA/OSHA compliance, with a 40-hour schedule, and opportunities for growth within the practice.

Qualifications

• High School Diploma or GED required.
• Familiarity with Excel, Word, Outlook and PowerPoint.
• Experience in patient/customer service is preferred.

Responsibilities

• Escort patients to exam rooms and interview patients; record vitals and document in chart.
• Document patient history and provide clear directions; address patient concerns.
• Prepare patients for exams and assist providers during procedures.
• Collect laboratory specimens and perform basic tests as directed.
• Prepare and administer medications as directed by the provider.
• Handle referrals, scheduling, and precertification; manage patient messages.
• Maintain logs, ensure HIPAA/OSHA compliance, and keep exam rooms clean.

Skills

Customer service

Data entry

EMR data entry

Phone support

Scheduling

Education

High School Diploma/G.E.D.

Tools

Excel

Word

Outlook

PowerPoint

Job description

Job Type

Regular

Scheduled Hours

40

Job Summary

Reports to the Operations Manager, the Patient Service Representative I is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Job Description

BENEFITS

• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

Schedule

• Full-time, 40 hours, 4-10s
• Monday–Friday: 9:30 AM – 8:00 PM
• Saturday & Sunday: 8:30 AM – 7:00 PM
• This position includes a rotating schedule of every other weekend Saturday and Sunday

EDUCATION

Minimum: High School Diploma/G.E.D.

Knowledge of Excel, Word, Outlook and PowerPoint

YEARS OF EXPERIENCE

MUST have one of the following:

• 1 year MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience.
• Completion of MA Program including hands-on MA externship.
• Completion of SEP Internship.
• Completion of EMT certification.
• Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities such as Athletic Trainer

LICENSES AND CERTIFICATIONS

Preferred: An approved credential, such as the CCMA, CMA, RMA, ARMA or EMT

DUTIES AND RESPONSIBILITIES

• Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients’ chart.
• Document the appropriate patient history in patients’ chart.
• Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart
• Prepare the patient for the exam
• Assist the provider(s) during the examination.
• Perform nursing procedures under the supervision of the providers.
• Provide instructions to patient under direction of the provider(s).
• Collecting/preparing laboratory specimens and performing basic laboratory tests.
• Preparing and administering medications as directed by the provider.
• Ensure all information is complete and accurate in-patient chart.
• Ensure completion of all forms vital to the revenue cycle (i.e. verification/clarification of orders, waivers for non-covered services, encounter form)
• Maintain adequate level of supplies in exam rooms and workstation
• Clean and disinfect exam rooms.
• Perform cleaning, maintenance, and/or sterilization of equipment and instruments. Report malfunction of equipment to appropriate supervisor.
• OSHA, CLIA and HIPAA compliance.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Assist with completion of patient requests.
• Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Completion of referral process/outpatient test scheduling, and precertification.
• Timely and accurate filing/distribution of all patient information.
• Interact with Central Billing Office as needed to resolve patient issues.
• If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.
• Other duties as assigned by the Clinical Coordinator or Practice Manager.

MA CLINICAL REQUIREMENTS

Requirements vary by practice and could include any or all of the following:

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature)
• Assisting providers with exams and procedures
• Administering injections and immunizations
• Performing EKG and other essential laboratory procedures
• Collecting patient samples (fingerstick, throat/nose swabs, urine)
• Answer and triage patient phone calls and questions

FLSA Status

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.