Patient Service Representative I- Remote

Atrius Health; Boston (MA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading healthcare organization is looking for a Practice Support Staff member in Boston, MA. This role requires strong customer service and communication skills, along with the ability to assist patients effectively. A High School diploma is needed, and experience in a call center or clinical setting is preferred. This is a full-time position with remote opportunities after initial training.

Benefits

Up to 8% company retirement contribution

Generous Paid Time Off

10 paid holidays

Paid professional development

Generous health and welfare benefit package

Qualifications

• Must have a minimum of one year in a clinical or customer service setting.
• Must have computer experience and ability to use word processing and spreadsheet programs.
• High-volume call center experience preferred.

Responsibilities

• Receives incoming calls and assists patients in managing appointments.
• Provides extraordinary customer service to strengthen patient/clinician relationships.
• Ensures clear verbal and written communication for improved patient access.

Skills

Customer service skills

Interpersonal skills

Time management

Organizational skills

Education

High School diploma or equivalent

Bachelor’s degree or non-clinical degree

Tools

Electronic Medical Record (EMR)

Word processing software

Spreadsheet programs

Job description

Explore Opportunities

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Position Overview

This position is looking for skilled call center candidates at our site in Post Office Square, MA. Applicants must live in Massachusetts, have EPIC/ registration system experience (please list on resume as applicable), and have reliable high-speed home internet. This role is fully remote after training is complete (training is around 2-6 weeks, depending on previous experience) and should be located close enough to our site for on-site training as needed. This is a great opportunity to grow within the call center field to make a positive difference for our patients within a great company!

Responsibilities

Under direct supervision, receives incoming calls and inquires and assists patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access and understanding.

Education & Certifications

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A bachelor’s or other non-clinical degree combined with an interest in healthcare

Experience

• A minimum of one year in a clinical or customer service setting preferred.
• Computer experience required with the ability to use word processing and spreadsheet programs.
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.
• High- volume call center experience preferred.

Skills

• Able to communicate in a professional and appropriate manner.
• Strong interpersonal, customer service, time management, and organizational skills required.
• Working knowledge of patient related documents preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Paid professional development,
• Generous health and welfare benefit package.

Organization: Internal Medicine
Primary Location: Boston MA - Post Office Square
Schedule: Monday- Friday 8:30AM-5:00PM
Job: Practice Support Staff
Job Level: Entry Level
Job Type: Regular Full Time - 40 Hrs (Full Time Benefit Eligible)