Patient Service Representative I - Full-Time, 2nd Shift

Tufts Medicine; Lowell (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Patient Service Representative, der für die Durchführung von Vorregistrierungsaufgaben und die Verifizierung von Versicherungen verantwortlich ist. Diese Position erfordert starke Kundenservicefähigkeiten und eine gründliche Kenntnis medizinischer Terminologie. Sie werden eine Schlüsselrolle im Revenue Cycle spielen, indem Sie Patienten interviewen, Registrierungsdaten sammeln und finanzielle Informationen verwalten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Erforderlich: High School Diplom oder gleichwertig.
• Bevorzugt: Ein Jahr Erfahrung im Kundenservice oder medizinischen Büro.

Responsibilities

• Durchführung von Vorregistrierungsaufgaben und Verifizierung von Versicherungen.
• Sammlung von demografischen und finanziellen Informationen von Patienten.

Skills

Kundenservice

Datenverarbeitung

Versicherungsprogramme verstehen

Organisationsfähigkeiten

Education

High School Diplom oder gleichwertig

Job description

Join to apply for the Patient Service Representative I - Full-Time, 2nd Shift role at Tufts Medicine

Hours: 32 hours per week; Tuesday through Thursday from 11:00 AM to 7:30 PM. Every other weekend (Saturday and Sunday) from 10:00 AM to 6:30 PM.

Location: Onsite at Lowell General Hospital Main Campus.

Requirements: 1 week of full-time training/orientation during the day shift (Monday through Friday 8:30 AM to 5:00 PM). An additional 2 weeks of training can be scheduled during the day, evening, or weekends.

Job Profile Summary

This role involves revenue cycle activities such as billing, collections, and payment processing, along with Patient Access duties like collecting demographic and financial info, scheduling services, and managing referrals.

Job Overview

Responsible for interviewing patients, obtaining registration data, verifying insurance, and collecting patient liabilities.

Minimum Qualifications

• High school diploma or equivalent.

Preferred Qualifications

• One year of experience in customer service, hospital registration, medical office, or insurance.

Duties and Responsibilities

• Pre-registration tasks including collecting demographic, financial, and clinical info, verifying insurance, and obtaining authorizations.
• Explaining signature requirements and obtaining consent.
• Verifying insurance coverage and eligibility.
• Collecting auto and worker’s compensation info.
• Informing patients of financial liabilities and collecting payments.
• Posting payments and verifying accuracy.
• Providing financial assistance info and documenting patient financial info.
• Attaching verifications to patient accounts and documenting info.
• Providing excellent customer service and maintaining confidentiality.
• Meeting productivity and customer service benchmarks.

Physical Requirements

• Sitting, standing, walking, lifting 10-15 pounds.
• Reaching supply shelves and operating office equipment.
• Manual dexterity and visual/auditory capabilities.

Skills & Abilities

• Computer literacy, data entry, customer service skills.
• Understanding of insurance programs and medical terminology.
• Organizational skills and attention to detail.

Tufts Medicine is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities. Contact us at [e-mail] for assistance.