Patient Service Representative I (70450)

Variety Care; El Reno (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Variety Care in El Reno is seeking a Patient Service Representative I to greet patients, collect information, schedule appointments and manage check-out payments in the EMR system.

You will verify balances, assist with billing questions, and ensure HIPAA compliance while delivering friendly, courteous service in a fast-paced environment. A high school diploma and strong data-entry skills are required. Bilingual English/Spanish is a plus and you may assist with front desk operations as needed.

Qualifications

• High School Diploma or GED.
• Legible handwriting and basic mathematic skills.
• Ability to work with the public.
• Ability to enter simple data and basic keyboarding.
• Able to communicate with patients and staff.
• Confidential information handling.
• Able to work in a busy, stressful environment.
• Occasional interaction with difficult patients.

Responsibilities

• Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure payments at check-out.
• Provide back-up coverage for Front Office Telephone Operator(s).
• Receive patients at the reception window and obtain required information at check-in.
• Update patient information in electronic medical records and schedule appointments.
• Post charges and payments at check-out; verify balances and assist with billing questions.
• Maintain a clean waiting area and ensure HIPAA compliance.

Skills

Customer service

Data entry

Communication

Bilingual

Education

High School Diploma or GED

Tools

EMR

Job description

Patient Service Representative I

Overview

Department: Administration

Position: Patient Service Representative I

Employee Category: Non-Exempt

Reporting Relationship: Practice Administrator

Character Qualities

Attentiveness - Showing the worth of a person or task by giving my undivided concentration.

Enthusiasm - Expressing my joy in each task as I give it my best effort.

Joyfulness- Maintaining a good attitude, even when faced with unpleasant conditions.

Patience- Accepting a difficult situation without giving a deadline to remove it.

Punctuality- Showing esteem for others by doing the right thing at the right time.

Summary Of Duties And Responsibilities

Answers telephones, schedule appointments, obtain patient information, prepare chart for examination, collect and secure collections at patient check-out. Provides back-up and overflow coverage for Front Office Telephone Operator(s).

Responsibilities

Primary Duties and Responsibilities:

• Receives patients at reception window.
• Obtains required information/documentation from patient at check in.
• Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Posts charges and payments at the time of check-out for patient
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and assures daily collections are secured.
• Balances daily transactions.
• Assures waiting area is good order throughout the day. Calls custodial staff as needed for assistance.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Assures that office equipment is in good working order. Notifies appropriate staff member if problems arise.
• Accepts direction from the Practice Administrator or the Physician on staff.
• Supports Variety Care accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the Triple Aim of healthcare reform to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
• Performs other duties as assigned.

ADA Requirements

• Able to lift a minimum of 25 pounds.
• Able to sit for long periods of time.

Qualifications

Qualifications

Requirements, Special Skills Or Knowledge

• High School Diploma or GED.
• Possesses legible handwriting and basic mathematic skills.
• Possesses ability to work with the public.
• Possesses ability to enter simple data entry and has basic keyboarding knowledge.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Able to work in an active and stressful environment.
• Able to work with difficult patients from time to time.

Preferred Requirements, Special Skills Or Knowledge

• One or more years of clerical experience.
• One or more years of customer service experience.
• Bilingual- English/Spanish