Patient Service Representative I

UroPartners LLC.

Melrose Park (IL)

On-site

USD 25,000 - 27,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid time off

Paid holidays

Profit sharing

Paid sick time

Retirement plan

Job summary

UroPartners LLC is seeking a Patient Service Representative I in Melrose Park, IL. The role supports patient intake, checkout, and front desk operations with a focus on accuracy and courtesy.

You will greet patients, schedule appointments, collect payments, verify insurance, and coordinate with clinical staff to maintain a seamless patient experience. The position is full-time, Monday–Friday, with starting wages of $18.00–$19.25 per hour.

Qualifications

Proficient in Microsoft Office; proficient in navigating EMRs.
Strong organizational skills and ability to multitask in a busy medical front desk.
Excellent verbal and written communication; patient-focused.
Basic knowledge of health insurance products and patient financial interactions.

Responsibilities

Greet and assist patients and visitors at the front desk, in person or by phone.
Register patients and update demographics; collect co-payments and balances.
Schedule appointments and coordinate referrals/authorizations as needed.
Verify insurance information and ensure accurate patient charts and imaging where required.
Maintain organized front desk area and ensure PHI confidentiality and HIPAA compliance.

Skills

Customer service

Phone handling

Organizational skills

Multitasking

Verbal and written communication

HIPAA compliance

Medical terminology

Insurance knowledge

Microsoft Office

EMR navigation

Education

High School Diploma

Some college coursework

Tools

Microsoft Office

EMR systems

Job description

Starting range: $18.00-19.25

Full-Time, Monday-Friday. No weekends or nights at this time!

a dynamic environment with a strong team dedicated to providing the highest level of patient care.

Benefits

Health insurance
Dental insurance
Vision insurance
Life Insurance
Pet Insurance
Health savings account
Paid time off
Paid holidays
Profit sharing
Paid sick time
Retirement plan

Work Location

501 W North Ave. Melrose Park, Il

Patient Service Representative I

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

Essential Job Function/Competencies

Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.

Certifications, Licensures Or Registry Requirements

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.

Education Requirements

High School Diploma or equivalent required.
Some college work preferred.

Experience Requirements

Minimum of 1-3 years’ customer service experience required. Experience in a medical office; specifically, urology, preferred.
Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

Required Travel

PHYSICAL DEMANDS