Patient Service Representative I

MidLantic Urology

Pottstown (Montgomery County)

Hybride

USD 32 000 - 42 000

Plein temps

14 jours+

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Résumé du poste

MidLantic Urology is seeking a Patient Service Representative I to ensure an exemplary patient experience, handling front desk duties, patient registration, and scheduling. The role includes collecting co-pays, scanning records, and verifying insurance information to keep the patient flow smooth.

The ideal candidate has 1–3 years of customer service experience, preferably in a medical office, with basic CPT/ICD-10 knowledge and proficiency in Microsoft Office and EMR systems.

Qualifications

High School Diploma or equivalent required. Some college coursework preferred.
Minimum 1–3 years of customer service experience, preferably in a medical office.
Basic knowledge of CPT coding and ICD-10 diagnostic coding preferred.

Responsabilités

Greet patients and visitors in person or by phone; manage front desk duties.
Register new patients and update demographics with accurate information.
Collect co-pays, deductibles and outstanding balances; verify insurance information.
Obtain referrals and authorizations when required; scan and file medical records.
Schedule follow-up services and office visits; coordinate intake and checkout processes.
Respond to inquiries with courtesy and professionalism; maintain confidentiality and HIPAA compliance.

Connaissances

Customer service

Microsoft Office

EMR navigation

Organizational skills

Communication skills

HIPAA compliance

Formation

High School Diploma or equivalent

Some college coursework

Outils

EMR systems

Microsoft Office Suite

Description du poste

Description

GENERAL SUMMARY

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Welcomes and greets all patients and visitors, in person or over the phone.
Is responsible for keeping the front desk area clean and organized.
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
Collects outstanding patient balances.
Obtains referrals and authorizations when required.
Scans incoming faxes, consents, reports, and all other patient information into patient chart.
Generates batch transmittal reports for each day.
Facilitates the patient flow by notifying the provider or other medical staff of the patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
Schedules follow up services and office visits for patients.
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Ensures proper hand off of responsibilities once their task is completed.
Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
Consistently demonstrates good use of time and resources.
Ensuring that all medical records are accurate and complete.
Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

KNOWLEDGE | SKILLS | ABILITIES

Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
Ability to answer multiple incoming telephone calls.
Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
Customer-oriented with ability to remain calm in difficult situations.
Ability to work independently and manage multiple deadlines.
Ability to comprehend established office routines and policies.
Ability to keep financial records and perform mathematical tasks.
Knowledge of Medical Terminology.
Excellent verbal and written communication skills.
Proficient interpersonal relations skills.
Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
Ability to navigate online health insurance portals to verify benefits.
Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
Complies with HR confidentiality standards.