Patient Service Representative I

Teche Action Board; Houma (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Vacation

Paid Sick Time

No Weekends

Holiday Pay

Job summary

Teche Health in Houma, LA is seeking a Patient Service Representative I to handle patient intake, data entry, and financial information processing. You will verify demographic details, collect insurance information, and explain sliding fee discounts while maintaining confidentiality.

The role requires solid communication skills, basic math, and experience with office software and an EHR/PM system. The position supports clinic operations in a busy environment and includes daily reporting

Qualifications

• High school diploma or GED required or equivalent work experience.
• Experience in a doctor’s office or hospital environment preferred.
• Strong ability to collect and verify demographic and financial data.
• Familiarity with medical terminology and patient confidentiality.

Responsibilities

• Interview patients to verify demographic information on each visit.
• Obtain financial information including household size and income.
• Collect and post patient payments and manage receivables at time of service.
• Schedule appointments and answer calls, voicemails, and emails timely.
• Explain sliding fee discounts and distribute patient rights information.
• Prepare daily statistical reports and assist with account inquiries.

Skills

Communication skills

Data entry

Multitasking

Time management

Customer service

Medical terminology

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

EHR/PM system

Job description

Teche Health, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Patient Service Representative I position at Teche Health @ Sugarland in Houma, LA.JOB SUMMARY:Performs activities related to intake and exit of patients in the medical facility by performing the essential duties and responsibilities listed below. Gathers accurate information from clients and correctly inputs this information into the medical information system. Respects and maintains the confidentiality of the organization, patients, and personnel.JOB DUTIES AND RESPONSIBILITIES:Interviews patients and verifies the accuracy of demographic information each visitObtain accurate financial information from patients that includes total household members, total household income, and all other pertinent information for patient profileObtains appropriates signatures on consent forms, acknowledgements statements, profile sheets, and other forms required by Teche Action Board, Inc.Collects and verifies all Medicare, Medicaid, Third Party Insurance (verification must be through the CGM PM system, telephone, or internet)Inputs all demographic and financial information into the Organization’s Patient Management SystemInforms the patients of his/her sliding fee percentage based on the approved sliding fee discount scalesCollect and post all minimum fees, private pay payments, and private insurance co-payments from patients at the time of serviceCollect and post all private pay payments on accountPost all encounters daily (Medicare, Medicaid, Private Pay, and Private Insurance)Complete deposit ticket and place in money bag along with cash collection, fill out money voucher, copy checks, print report, and attach pink copy of patient cash receipts and submit to.Accounting Assistant at the end of daySchedule appointments for patients (return appointments, rescheduled appointments, telephone appointments, and hospital follow –up referral)Answer all incoming telephone callsCheck phone voice messages and email (twice daily) once in the a.m. and p.m.Return all calls left on voicemail within 48 hoursDistribute and educate patient rights and responsibility, patient brochure, complaint process, advance directives, etc.Distribute a healthcare questionnaire for patients to complete on every visitHave patient sign authorization release form for every facility they visitedCall patients to remind them of upcoming clinic appointmentsReminding all new patients to bring completed behavioral health packetCompletes daily statistical report and submits to supervisorAssist patients with account information and account balanceAttend monthly staff meetingQUALIFICATIONSEducation/Experience:High school diploma or GED2 year experience within a doctor’s office or hospital environment and background knowledge of medical terminology preferred but not requiredKnowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgroundsLicensure or ability to obtain licensure when background credentials warrantCommunication Ability:Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting informationAbility to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general publicMath Ability:Basic math skillsReasoning Ability:Skill in analyzing situations accurately and taking effective actionSkill in time managementComputer Skills:Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the InternetEducation/training or work experience in computer basics and data entry a mustSkill in utilizing computers, data entry, output, etc. in generating reportsAbility to utilize the EHR/PM systemProfessional Skills:Skill in organizing work, making assignments, and achieving goals and objectivesKnowledge of the policies and procedures of the clinic sufficient to direct its operations and to provide effective patient careAbility to multi-task and work effectively in a high-stress and fast-moving environmentAbility to be culturally sensitive and effective when working with ethnically diverse populationsAbility to establish and maintain quality control standardsAbility to organize and integrate organizational priorities and deadlinesAbility to work harmoniously with professional and non-professional personnelAbility to seek out new methods and principles and be willing to incorporate them into existing practicesBenefits Package:Medical, Vision and Dental Health InsuranceAccidental InsuranceCritical Illness InsuranceLong Term BenefitsShort Term BenefitsFree Life Insurance401K Plan BenefitsPaid VacationPaid Sick TimeSet ScheduleNo WeekendsNational Health Service Corps Site11 paid holidaysFamily-Friendly Work EnvironmentEligible for Student Loan Forgiveness through Federal and State ProgramsEligibility Requirements:All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with be with the organization for at least one year, with no disciplinary actions on file. If you have not been with the organization for a year, approval from your direct supervisor will be needed.**Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with Teche Health with the exception of an approved Medical or Religious Exemption.**