Patient Service Representative - Ghent Station Medical Office Building

Bon Secours Mercy Health; Norfolk (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider seeks a Patient Services Representative to enhance patient interaction through effective communication and coordination of healthcare services. Responsibilities include managing patient registration, processing referrals, and maintaining medical records, ensuring a seamless experience for patients and their families.

Benefits

Comprehensive healthcare plans

Flexible spending accounts

Educational assistance

Paid time off

Employer retirement contributions

Qualifications

• Prior healthcare experience preferred but not required.
• Knowledge of medical terminology preferred.
• Typing skills of 40 WPM required.

Responsibilities

• Main point of contact for patients, handling referrals and registration.
• Process admission paperwork and insurance verification.
• Ensure smooth patient flow and troubleshoot issues.

Skills

Communication

Interpersonal skills

Problem-solving

Basic computer skills

Basic math skills

Education

High School Degree or GED

Tools

Microsoft Office

Cadence

Connect Care

Job description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

JOB SUMMARY:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

ESSENTIAL FUNCTIONS:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

EDUCATION:

• High School Degree or GED

EXPERIENCE:

• Prior experience in the healthcare field or a related area is preferred but not required
• Knowledge of medical terminology preferred but not required
• Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

SKILLS & ABILITIES:

• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]