Patient Service Representative. (Gaffney)

Prisma Health Urgent Care; Gaffney, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life-Work Balance

Competitive Pay & Benefits

Paid Time Off & Holidays

401K with Company Match

Wellness Programs

Professional Growth

Job summary

Prisma Health Urgent Care is seeking a Patient Service Representative to deliver an exceptional patient experience at our Gaffney location. You will manage front-office operations, assist with administrative tasks, and support clinic workflow in a fast-paced healthcare setting.

The role emphasizes strong communication, attention to detail, and multitasking across multiple screens and systems, including EPIC EMR.

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, multitask in busy environment.
• Technical: Proficient with EMR software, EPIC preferred.
• Flexibility: Ability to work 12-hour shifts, some weekends/holidays.
• Team: Proactive, friendly, patient-focused service.

Responsibilities

• Greet patients and visitors warmly and manage front-office interactions.
• Maintain confidential patient and business documentation.
• Verify insurance benefits and eligibility; explain policies and billing info.
• Determine and collect patient financial responsibility; ensure transparency of costs.
• Support clinic workflow; assist providers and staff as needed.
• Ensure compliance with HIPAA/OSHA and other regulations.
• Perform administrative duties and operate office equipment.
• Oversee quality assurance programs and patient result tracking.
• Travel to other Prisma Health Urgent Care locations as needed.

Skills

Strong communication

Attention to detail

Multitasking

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

Job Category: Patient Service Reps

Requisition Number: PATIE008968

• Posted : September 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Gaffney, SC 29341, USA

Description

Prisma Health Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Prisma Health Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development
• Perform other duties as assigned

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
• Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously. Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Prisma Health Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.