Patient Service Representative | Full-Time - Philadelphia, PA

Wills Eye Foundation; Philadelphia (Philadelphia County); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Retirement plan

Tuition assistance

Paid time off

Employer assistance programs (EAPs)

Training and certification

Career growth

Collaborative clinical environment

Access to advanced technology and care

Job summary

Wills Eye Hospital in Philadelphia, PA seeks a Patient Service Representative to greet patients, register for appointments, and coordinate follow‑ups. This full‑time role supports patient flow and accurate charge entry in a busy ophthalmology clinic.

You will verify insurance, obtain referrals as needed, and communicate wait times while collaborating with clinicians and technicians to deliver excellent patient care.

Qualifications

• High school diploma or equivalent is required.
• Two years of healthcare experience is required.
• Exceptional customer service practices are required.
• Ability to verbally communicate information to staff and patients professionally.
• Experience using a computer and navigating EHR/EMR interfaces.

Responsibilities

• Greet patients in a friendly and professional manner.
• Register patients timely with demographic and insurance information in NextGen PM system.
• Verify patient insurance and obtain referrals/authorizations before visits; flag coverage issues with manager.
• Ensure charts are signed before entering any charges.
• Schedule follow-ups per physician instructions and seek clarification if needed.
• Inform patients of wait times and provide updates as delays occur.
• Coordinate with technicians to service patient needs.

Skills

Customer service

Healthcare

EHR/EMR navigation

Education

High school diploma or equivalent

Tools

NextGen practice management

Job description

Patient Service Representative | Full-Time

Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, PA.

In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow‑up appointments and enter the patients' charges accurately. This is a Full‑Time 40 hours per week opportunity for someone who wants to provide an ideal patient experience while also looking to grow their skillset in a healthcare environment.

Why Join Wills Eye Hospital

At Wills Eye Hospital, you’ll be part of a nationally recognized leader in ophthalmology and vision care. We are known for clinical excellence, innovation, and patient-centered care.

We Offer

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

In this role, you’ll support patients, providers, and clinical teams while helping deliver high-quality ophthalmic care. You’ll manage the administrative and operational workflow of patient registration, insurance verification, appointment coordination, and communication with both patients and clinical staff, ensuring accuracy, efficiency, and contribute to a positive patient experience.

You’ll be successful if you enjoy working in a fast-paced clinical environment, have strong attention to detail, and value patient interaction.

Key Responsibilities

• Ensures that all patients are greeted in a friendly and professional manner.
• Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system.
• Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.
• Ensures that the resident and staff attending have signed the charts prior to entering any charges.
• Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification.
• Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.
• Communicate with the technicians as necessary to service a patient's needs.

What You Bring

You may be a strong fit for this role if you are detail-oriented, patient-focused, and comfortable in a clinical setting. You enjoy working as part of a team, communicating clearly, and supporting both patients and providers.

Minimum Qualifications

• High school diploma or equivalent required.
• Two (2) years of experience in health care required.
• Exceptional customer service practices required.
• The ability to verbally communicate information to staff and patients in a professional customer focused manner required.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Preferred Qualifications

• Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred.

We know great candidates do not always meet every preferred qualification. If this role interests you and you believe you could be successful in it, we encourage you to apply. You may be a fit for other roles across our organization.

About Wills Eye Hospital

Wills Eye Hospital is a world‑renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world.

Each year, our team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight‑threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, we continue to shape the future of vision care.

Recruitment Process Safety

Official recruitment communications from Wills Eye will only come from an authorized @willseye.org email address. Wills Eye will never ask for payment, banking information, Social Security numbers, or other sensitive personal information during the early stages of recruitment, and we do not extend offers without a formal interview process. If you receive a suspicious message or offer, please do not click links, open attachments, or share personal information. Please note Wills Eye does not offer remote positions.