Patient Service Representative for Medfirst Westover Hills

Tenet Healthcare; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated medical office assistant to manage front office processes. This role involves greeting patients, scheduling appointments, and ensuring compliance with healthcare regulations. Ideal candidates will have a high school diploma and experience in customer service within a medical setting. Join a supportive team where your contributions will enhance patient care and office efficiency. If you are passionate about healthcare and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

$500 Sign On Bonus

Qualifications

• High school diploma/GED required; medical office assistant program preferred.
• At least two years of customer service experience in a medical office setting.

Responsibilities

• Greet patients and manage front office processes.
• Schedule and confirm appointments, check in patients, and verify insurance.
• Support compliance with HIPAA and corporate policies.

Skills

Customer Service

HIPAA Compliance

Data Entry

Education

High School Diploma/GED

Medical Office Assistant Program

Healthcare Management Certification

Job description

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice.

Qualifications

1. Education: High school diploma/GED required; completion of a medical office assistant program preferred.
2. Certification: Healthcare management/administration certification is preferred.
3. Experience: At least two years of customer service experience, preferably in a medical office setting.

Responsibilities

• Adhere to and support the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.
• Comply with the Tenet HIPAA Compliance Plan and Privacy Standards Confidentiality Agreement.
• Support the Tenet Corporate Compliance Program by understanding compliance responsibilities, adhering to laws and policies, and reporting issues promptly.
• Greet patients entering the physician practice.
• Answer phones, schedule, confirm, and reschedule appointments as needed.
• Check in patients, collect accurate demographics, enter data into the electronic system, and verify insurance.
• Assist with checking out patients, referral processing, and scheduling.
• Collect co-pays and post charges.
• Manage charge entry and patient balance processing.
• Distribute information regarding office policies and practice details.
• Explain and enroll patients in the patient portal.
• Perform additional responsibilities as needed.