Patient Service Representative - Float Pool Full time Days

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Northwestern Memorial Hospital is seeking a Patient Service Representative for their Float Pool. This full-time role involves providing exemplary customer service, managing patient schedules, and facilitating smooth check-in/out processes across different clinics. Ideal candidates should have a high school diploma and some customer service experience, with preferred qualifications including a bachelor's degree and familiarity with medical terminology.

Benefits

Benefits available for employee well-being

Qualifications

• 0-2 years of customer service experience preferred.
• Experience in healthcare settings is a plus.
• Bilingual abilities are desired.

Responsibilities

• Support medical clinics and check patients in/out of appointments.
• Greet patients, confirm identity, and manage appointment schedules.
• Collect payments and maintain a clean waiting area.

Skills

Customer Service

Bilingual Abilities

Knowledge of Medical Terminology

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Patient Service Representative - Float Pool Full time Days

Join to apply for the Patient Service Representative - Float Pool Full time Days role at Northwestern Memorial Hospital.

Description

The Patient Service Representative – Float reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Patient Service Representative – Float supports the service area by checking patients in and out of appointments. This role will demonstrate exemplary customer service when assisting patients and guests. The schedule may vary, including different start and end times, and work locations to support staffing needs throughout NMG.

Responsibilities

• Support medical clinics throughout Northwestern Medicine and be flexible to travel locally as needed.
• Greet patients and guests, confirm their identity, and provide information related to their visit.
• Complete check-in/out functions, update patient information, and register patients as needed.
• Obtain patient consents/authorizations.
• Collect co-payments, past due balances, and point of service payments.
• Post payments, process billing, and perform end-of-day cash drawer closing.
• Maintain a clean and comfortable waiting area.
• Inform patients of delays or changes in appointment status.
• Schedule appointments as necessary.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or GED.
• 0-2 years of customer service experience.

Preferred:

• Bachelor’s degree.
• Experience in healthcare settings.
• Knowledge of medical terminology.
• Bilingual abilities.

Additional Information

Northwestern Medicine is an equal opportunity employer. Background checks will be performed if offered a position. Benefits are available to support employees' well-being.