Patient Service Representative, Float

The University of Kansas Health System; Kansas City (KS); On-site; USD 38,000 - 46,000; Full time

Job summary

The University of Kansas Health System in Kansas City is seeking a Patient Service Representative, Float to support multiple ambulatory clinics. The role rotates across clinics to cover staffing needs, handling front desk tasks, patient check-in, scheduling, and insurance verification.

You will work with MyChart and EPIC Cadence, assist with preauthorizations, patient communications, and ensure a smooth patient experience from arrival through checkout.

Qualifications

• Front desk experience including patient check-in and scheduling.
• Knowledge of insurance verification and MSPQ processes.
• Proficient with MyChart activation and EMR workflows.

Responsibilities

• Float role rotates across clinics within the KC Metro and Health System locations.
• Register patients during scheduling, entering demographics, verify insurance, MSPQ, document prep.
• Preauthorization of clinic visits and procedures as needed.
• Assist patients with MyChart activation and online check-in support.
• Handle high-volume check-in/out and phone reception per system standards.
• Collect point-of-service payments (copays, coinsurance, deductibles).
• Schedule follow-up orders and appointments to create patient itineraries.
• Maintain coverage until last patient is dismissed and follow-up well planned.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Epic EMR

MyChart

Epic Cadence

Insurance verification systems

Job description

## Patient Service Representative, FloatApplylocations: Kansas City, KStime type: Full timeposted on: Posted Todayjob requisition id: R-55564# Position TitlePatient Service Representative, FloatDays - Full TimeBell Hospital## Position Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. The Float role generally rotates and fills in across many different clinics to meet staffing needs. The length of time assigned to each clinic may vary depending on each clinic's needs. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed.**Responsibilities and Essential Job Functions*** Float Responsibilities - At leadership’s direction, you will be assigned to various clinics throughout the KC Metro and Health System Locations.* Clinic assignment will vary and could change from day to day.* Pre-Visit Scheduling Schedule internal and external incoming department referrals* Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.* Maintains extensive knowledge of appointment types, locations, providers, and specialties.* Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.* Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.* Preauthorization of clinic specific visits and procedures as needed.* Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.* During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception – following health system standards.* Secures patient signatures for consent and financial forms.* Follows and completes all standard registration documentation and scanning process in the Health System EMR* Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.* Assist patient with MyChart activation and support.* Responsible for outpatient clinic direct rooming* Responsible for supporting patient through self-check-in utilizing MyChart and the EMR* Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.* Assist patient with MyChart activation and support.* Ensure proper front desk coverage until last patient is dismissed from the clinic.* Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives.* Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.* Supports both front desk and scheduling (telephone and MyChart) workflows.* Establishes and maintains productive working relationships with providers and the clinical care team.* Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.* Follows the Health System standard apparel policy.* Effectively communicates Health System policies to patients and patient advocates.* Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)* Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.* Supports and participates in patient experience initiatives including marking campaigns and event registration* Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.* Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.* Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.* Remains in clinic until last patient is checked out and any follow-up visits are scheduled.* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.* These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.