Patient Service Representative - Fenton Family Medicine - Phones

Esse Health; Town of Fenton (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Esse Health, a leading independent physician practice, seeks a full-time Patient Service Representative for the Fenton Family Medicine office. The role involves managing patient calls, scheduling, and providing exceptional customer service. Ideal candidates should possess a high school diploma and relevant experience in healthcare. Join a dedicated team focused on enhancing patient care!

Benefits

Sign-on bonus eligibility

Qualifications

• 1+ years of experience in a healthcare setting preferred.
• Ability to handle emergency phone calls and angry patients.
• Must project a professional image over the phone.

Responsibilities

• Answer incoming calls for providers and relay information.
• Handle scanning and rescheduling of patients.
• Project a positive and professional image in all interactions.

Skills

Knowledge of medical terminology

Ability to communicate effectively with patients

Ability to perform multiple tasks

Proficient with Windows-based PC environment

Education

High school diploma or equivalent

Job description

Job Category: Office Clerical

Requisition Number: PATIE006905

Apply now

• Posted : May 28, 2025
• Full-Time

Locations

Showing 1 location

Description

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 120+ physicians, in 45 locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.

SIGN-ON BONUS ELIGIBLE!!

Esse Health is currently seeking a full-time Patient Service Representative for our Fenton Family Medicine office located at 714 Gravois!

Summary: The Patient Service Representative's main responsibility will be answering incoming calls for the providers. The PSR will ask pertinent questions of the patient and relay the information to the provider. The PSR will also handle scanning and rescheduling of patients. The chosen candidate must project a positive and professional image over the phone and in all interactions with patients and co-workers.

Preferred Qualifications: Formal training which will probably be indicated by a high school diploma or equivalent; 1 or more years of experience working with the public, preferably in a healthcare setting. Other Knowledge, Skills and Abilities: Knowledge of medical terminology, knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc., ability to recognize priority or emergency phone calls, ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset, ability to perform multiple tasks in a fast-paced environment, ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day, proficient with Windows-based PC environment.

To learn more about what it's like to be an Esse employee, please visit our social media pages on Facebook, Instagram and LinkedIn! Search "Essehealthbenefitsu".

EOE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.