Patient Service Representative-Family Medicine

Palomar Health Medical Group; Poway (CA); On-site; USD 32,000 - 45,000; Full time

Job summary

Palomar Health Medical Group in Poway, CA seeks a Patient Service Representative to support Family Medicine front desk operations and patient flow in a busy clinic. The role involves accurate data entry, appointment scheduling, and coordinating referrals.

Excellent communication, computer skills, and the ability to work with diverse patient populations are essential; on-site, full-time hours, competitive hourly pay, and a collaborative team environment are offered.

Qualifications

• CA RN license is required.
• Current American Heart Association BLS Healthcare Provider certification required.
• Minimum 1 year of related RN experience.
• Bachelor's degree preferred.

Responsibilities

• Assist physicians and clinical staff with patient care tasks.
• Input patient information into EMR and maintain records.
• Conduct basic nursing procedures as directed.
• Provide patient education and triage services.

Skills

English proficiency

Typing / keyboarding

Customer service

Education

Certification/licensure

Bachelor's degree (preferred)

Tools

MS Windows

Excel

Access

Word

PowerPoint

Internet

Email

Job description

Patient Service Representative-Family Medicine page is loaded## Patient Service Representative-Family Medicinelocations: Poway, CAtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100648**Department:**Family Med**Union:****Shift:**8-hour Shift - Day (United States of America)**Hours Per Pay Period:**80**Salary Range:**$23.44 - $32.82**Job Description:****Pay Range:** $46.41-$64.98**Job Summary**Under supervision, uses the full scope of the Nurse Practice Act to assess, plan, organize, and provide nursing care to assigned patients in accordance with physician instructions. Makes preliminary observations of and prepares patients for medical treatment.The RN is responsible for the on-site care of patients and for evaluating and renewing prescription refill requests by following established prescription renewal protocols and processes. The RN may need to cover for clinical nurses as needed to provide direct patient care, to include the administration of medications and immunizations, performing nursing procedures, and patient education, as well as to provide triage services and care management, to include patient assessment and education, and arranging for necessary appointments/ referrals. This position is also responsible for working closely with physicians. Obtains patient consent for care and ensures patient confidentiality and documents health history, information on chief complaints, vital signs, and health risk factors and assesses disease condition. Inputs all patient information into the electronic medical record(s). Assists physicians in administering treatments and in performing medical examinations and diagnostic tests. As directed, administers, or dispenses prescribed treatment and medications to patients; charts treatment and dispensing to patients and records and reports significant changes in condition and general progress of patient. Counsels and advises patients, families, and significant others regarding special medical problems and/or proper health care methods. Prepares and maintains concise and complete records and reports. Works independently to evaluate and renew prescription refill requests by following established prescription renewal protocols and processes. Attends departmental meetings as needed and serves as a resource for Licensed Vocational Nurses, Medical Assistants, and other Registered NursesAbility to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop-down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health Medical Group rules, policies, procedures, applicable laws, and standards. Carries out the mission, vision, and quality commitment of Palomar Health Medical Group.**Job Requirements****Minimum Education:** As required by certification and/or licensure**Preferred Education:** Bachelor's Degree**Minimum Experience:** 1 year of directly related RN experience**Preferred Experience**: 2+ years of directly related RN experience**Required License:** Current CA RN License**Preferred License:****Required Certification:** American Heart Association recognized BLS - Healthcare Provider**Preferred Certification:**We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.Palomar Health Medical Group invites you to be part of our healthcare team, where we offer extraordinary opportunities for both clinical and non-clinical positions. Our multi-specialty practice delivers affordable, patient-focused care that combines the latest advancements in technology and medicine with a superior experience. When you join the Palomar Health family, you'll experience a positive, supportive and innovative environment while working in one of several modern offices conveniently located throughout North County.