Patient Service Representative - ENT

Summit Medical Group; Westfield (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative healthcare provider is seeking a dedicated Admissions Coordinator to join their compassionate team. In this role, you will be responsible for scheduling hospital and ambulatory admissions, coordinating pre-admission testing, and ensuring all necessary documentation is in place for patient procedures. Your strong communication and organizational skills will help foster positive relationships with both patients and medical staff. This is an excellent opportunity to contribute to a patient-centric environment that prioritizes high-quality care and improved health outcomes. Join a forward-thinking organization that values its team members and offers a comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Life Insurance

Disability Insurance

Qualifications

• High School diploma required; vocational training preferred.
• 0-1 years experience; 2-4 years preferred.

Responsibilities

• Responsible for scheduling hospital and ambulatory admissions.
• Communicates effectively with patients and staff to alleviate anxiety.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Knowledge of Medical Terminology

Education

High School/GED

Vocational/Technical School Diploma

Tools

Standard Office Equipment

Job description

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community dedicated to improving health care for all. We are innovating value-based care, leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that lead to better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job Functions:

• Responsible for scheduling hospital and ambulatory admissions.
• Verbalizes procedures for collecting pre-admission testing data. Coordinates required testing prior to admission and ensures all information and consents are on site for patient’s admission/procedure.
• Schedules and enters diagnostic tests and procedures into the orders management system, following all appropriate workflows.
• Arranges types and distributes surgery schedules.
• Communicates problems to Nurse/Physician/Clinical Manager.
• Employs appropriate and timely tasking.
• Accurately completes all necessary forms for the patient.
• Performs various clerical duties including faxing, photocopying, scanning, filing, and mailing.
• Establishes and maintains positive working relationships with physicians and nursing staff.

General Job Functions:

• Understanding of submission of necessary documents for hospital and patient procedures.
• Knowledge of booking and scheduling inpatient, outpatient, and special procedures.
• Understanding of insurance and pre-certification requirements.
• Knowledge of rescheduling and canceling procedures.
• Customer service skills when communicating with peers and other departments.
• Ability to communicate effectively to alleviate patient anxiety.
• Good judgment in scheduling procedures to increase physician productivity.
• Understanding of emergency procedures.
• Logs surgical procedures as needed.
• Arranges for specialty equipment/services as needed.
• Interacts with outside vendors/contracted services as needed.
• Performs other job duties as required.

Education, Certification, Computer, and Training Requirements:

• High School/GED required; Vocational/Technical School/Diploma preferred.
• Heart Saver certification within 90 days of hire required.
• 0–1 years of experience; 2–4 years preferred.
• Knowledge of medical terminology preferred.
• Ability to communicate in English, both orally and in writing.
• Strong interpersonal and organizational skills.
• Ability to perform diverse work assignments with high accuracy within time limitations.
• Problem-solving, critical thinking, and priority setting skills.
• Experience with standard office equipment and technology preferred.

Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through connection. We offer benefits including Medical, Dental, Life, Disability, Vision, FSA, and a 401k plan.

Equal Opportunity Employer

Our company provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, and other protected characteristics.

Safety Disclaimer

We prioritize safety and do not use chat rooms for job searches or request personal information via informal platforms. Be cautious of scams. Interviews are conducted at our locations during regular hours. For more info, visit https://www.consumer.ftc.gov/JobScams or https://www.ftccomplaintassistant.gov/.