PATIENT SERVICE REPRESENTATIVE, EMERGENCY SERVICES: University Hospital, ER (Part Time)

University of Missouri Health Care; Columbia Township (MO); Hybrid; USD 23,000 - 32,000; Part time

Job summary

MU Health Care is seeking a Patient Service Representative in Emergency Services for University Hospital, ER, part-time. You will welcome patients, verify insurance, and register patients while supporting clinical staff to deliver compassionate care.

Ideal candidates have a high school diploma and at least six months in frontline customer service; healthcare experience is preferred. This role operates in a dynamic, 24/7 environment with rotating shifts.

Qualifications

• High school diploma or equivalent.
• Six (6) months of frontline customer service experience.
• Preferred experience in a health care setting.

Responsibilities

• Verify eligibility for insurance benefits and process Emergency Department admissions notices.
• Handle high volume of acutely ill patients and ensure accurate registration.
• Coordinate patient interactions and communicate with families and clinical staff.
• Adapt to an unpredictable environment and deescalate agitated patients.
• Report to work on time for all scheduled shifts; perform unit duties as needed.

Skills

Customer service

Guest relations

Communication

Education

High school diploma

Job description

PATIENT SERVICE REPRESENTATIVE, EMERGENCY SERVICES: University Hospital, ER (Part Time)

Location Columbia, Missouri, United States, 65201 Category Administrative and Clerical Job Id 26000016 Job Type Part-time Variable

· 7:00 AM to 5:00 PM pm Saturdays and Sundays.

Department: University Hospital
Compensation:

· Base Pay Range: $16.58 - $23.32/hour, based on experience

o Additional $1.00 per hour for evening shift

o Additional $1.00 per hour for night shift

o Additional $1.00 per hour for weekend shift

ABOUT THE JOB

MU Health Care is searching for a Patient Service Representative Emergency Services who embodies compassion and collaboration. Join us in creating an exceptional patient experience where your warm demeanor and problem-solving skills shine. As a Patient Service Representative Emergency Services, you'll be the friendly face that patients and families encounter, ensuring their comfort and addressing any concerns. You'll play a crucial role in maintaining organized and inviting spaces, reflecting our commitment to quality care. Embrace our Culture of Yes to Care, Deliver, Innovate, and Serve as you manage patient interactions, medical records, and cutting-edge technology.

ABOUT MU HEALTH CARE

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way.

Verify eligibility for insurance benefits with payor/insurance company on a timely basis. Submit Emergency Department Notice of Admissions critical in securing payment for the encounter (VA patients). Process high volume of acutely ill patients in poor condition with constant patient turnover. Accurately identify patients in highly acute conditions in order to protect patient safety and prevent medical record duplicates through best practice registration processes and policies.

Execute disaster preparedness protocols and policies related to high volume of unidentified patients in emergency mass influx events. Keep abreast of regulatory agency requirements specific to the Emergency Room department as well as inpatients to the health system. Possess knowledge of level of cares to assess what patient types can be transferred back to the Emergency room in acute scenarios preventing duplicate encounters. Screen uninsured patients’ eligibility for Medicaid expansion. Prioritize multiple tasks within short period of time; for example, trauma arrivals and communications with EMS; strong collaboration skills required to work in a multi-disciplinary environment.

Perform bedside registration process between ED PSR and patient/family; ensures obtaining verification so accurate insurance benefits are applied for each patient. Communicate with patient families experiencing emotional events while providing support and acting as a liaison between clinical staff and families regarding patient needs. Resolve volume of technical errors and issues that impede patient care; must be able to independently make correct decisions to ensure proper patient care occurs. Adapt to an unpredictable environment and deescalate agitated and sometimes aggressive patients in a professional manner, display empathy to patients in a professional manner. Responsible for reporting to work in timely manner for all scheduled shifts. May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Location Columbia, Missouri, United States, 65201

Location Jefferson City, Missouri, United States

Location Columbia, Missouri, United States, 65201